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Ottery Saint Mary, United Kingdom Ottery Leisure Centre Full time

LED Community Leisure actively promotes healthy lifestyles, and our community facilities are the perfect place to achieve this.

**As a Front of House Team Member, your responsibilities will be;**
- To deliver high levels of customer service in line with LED’s Customer Service Guidelines.
- Provide a warm welcome to all members, demonstrating a positive and professional attitude.
- Maintain familiarity with centre activities, facilities and offers - you will feel more confident and be able to effectively deal with more member questions
- Oversee the usage of the centre by all organisations and individuals.
- Undertake administration responsibilities, including point of sale/cashing up procedures, bookings, membership sales and administration together with general enquiries.
- Adhere to the LED telephone answering protocol: _Good morning/Good afternoon/Good evening, thank you for calling [name of leisure centre], [name of staff member] speaking, how can I help?_
- Adhere to and maintain familiarity with the LED Membership Sales Guide, in particular;
- Ensure all data is captured and entered on to GymSales for walk-in and telephone enquiries.
- Update the required systems when dealing with enquiries e.g. Guest Sign in app and GymSales
- Where necessary carry out Centre tours to all prospects and give advice on membership options.
- Convert sales prospects and ensure the correct set up of memberships.
- Monitor GymSales throughout the day and react to all new enquires that come in to Centre.
- Maintain knowledge of the various membership products
- Go above and beyond - help members efficiently; where this is not possible, endeavour to pass on to a colleague or inform the customer you will find out and get back to them.
- Administer associated membership documentation, welcome packs, guest passes etc.
- To assist colleagues to maintain health and safety and cleanliness of the centre e.g. patrol checks.

**As a Front of House Team Member, you will need to have**:

- A positive and outgoing personality
- Evidence of practical experience in one or more areas of activities in the key responsibilities
- The ability to communicate clearly (orally and in writing)
- A good Telephone Manner
- Previous experience in a customer service environment
- First Aid Training (desirable)

**As a Front of House Team Member, you will have access to the following benefits;**
- Gym and swim membership
- My Staff Shop Employee Benefit Scheme
- Employee Assistance Programme & Counselling
- Self-development Online Training
- Flexible Working
- Pension Scheme
- Staff Perks Discount Card
- Voluntary Health Cash Plan
- Shout Out Award Scheme
- Cycle to Work Scheme
- Annual leave starting at 23 days a year PLUS bank holidays
- Free Bowling for Team Member & their household at Ocean
- Free Soft Play for dependents of Team Members at Ocean