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Regional Operational Trainer

4 months ago

Horley, United Kingdom Mitie Full time

**Operational Trainer - Training Delivery - Regional - £34,000 per annum**

**Areas covered area: Gatwick, Kent, Heathrow, Portsmouth. With a focus on Gatwick.**

**Benefits;**

**Business use electric car,**

**Pension and life insurance.**

**25 days holiday plus bank holidays.**

**Discount vouchers across hundreds of retailers and restaurants.**

**Covering the following areas: Heathrow, Gatwick, Luton, Stansted, Manston and Dover in Kent. You must be able to offer flexibility to cover Kent regions.**

**Job objectives and responsibilities**

The Training team are an integral part of Learning and Development, proudly supporting the Mitie Care & Custody Senior Leadership Team in their objective to ensure new and existing colleagues are appropriately trained to fulfil their role and developed to their full potential. As a role model, you must be inclusive, positive and engaging, advocating the principles of ‘You are Mitie' in everything you do going the extra mile for your students. Working in collaboration with the Regional Training Managers, Regional Operational Training Teams, Operational Management, QHSE, the Home Office and Mitie Group L&D team, the role requires individuals to work autonomously with passion to deliver the exceptional every day, being fully committed across all Care & Custody contracts.

**Main duties and accountabilities**:

- To be an active member of the Training Team role modelling Mitie values, You Are Mitie principles and Professional standards challenging behaviour that is not aligned - Manage the completion of the Regional Training Plan and the delivery of ITC's, OSO, Refreshers etc taking responsibility for ensuring adequate resource is maintained for all programmes - Deliver training packages to cohorts of new and experienced Care & Custody colleagues both virtually and in person to ensure best practice is embedded, compliance with all legislative and contractual is achieved and relevant Training assessments are completed
- Deliver Train the Trainer packages for Operational Coaches, Buddies & Mentors
- Participate in the training of team members facilitating ‘Upskilling' workshops for Operational Trainers - Use a variety of techniques to suit different learning styles, neurodiversity needs and individual special requirements - Monitor the progress of delegates during training and provide developmental verbal and written feedback to assist with their progress during MiBase Training. - Work in collaboration with Training Support Team to ensure that Training Records are utilised to maintain a record of individual training and assessments completed. This includes the recording of attendance for recruitment planning, renumeration and vetting purposes - Regularly review existing training materials and recommend changes to support Continuous Improvement - Support the Regional Training Manager in actively promoting training across Care & Custody, contributing to the goal of supporting all staff to reach their full potential - Assist with the design, development, review, and continuous improvement of bespoke Care & Custody learning packages, working in collaboration with the Regional Training Manager(s) and the Operational training team to Mitie confidential when complete

update and develop training materials in line with changes in process or policy
- Promote DCO apprenticeships to support the Mitie Group apprenticeship strategy
- Take responsibility for becoming an SME in areas such as Trauma informed care, Safeguarding, Operational Processes, Information Technology, MHFA, Social values, Equalities, Diversity and Inclusion

**Person Specification**
- Minimum 2 years experience in a people facing training role
- Minimum 1 year's experience in a fast paced ever changing environment working autonomously and remotely within a wider team
- The ability to travel to locations across a designated region to deliver face to face training with regular overnight stays - Career experience in the use of a range of techniques to support training and development activities is required
- Relevant and industry recognised accreditations and qualifications eg Education and training qualification level 3 or equivalent and/or previous coaching & teaching experience
- Demonstrable ability to adapt behaviours, communication styles and approaches for differing groups of people
- Positive and self-motivating with the ability to champion the Mitie core values
- Administrative, record keeping and report writing skills
- Effective, confident and clear written communication skills
- Ability to confidently use and work with Microsoft Packages and systems
- A natural curiosity to develop and master personal skills and knowledge
- Approachable, engaging and authentic communication style
- Use of Force, First Aid or H&S instructor is desirable but not essential
- Previous Line Manager experience beneficial but not critical

Health and Safety responsibilities
- Follow Group and company policies and procedures