Technology Regional Support Specialist
6 days ago
**Regional Technology Support Specialist**
Hybrid / Epsom | IT | Permanent | Full Time | Monday - Friday |37.5 x Hours A Week | Competitive salary, DOE | + Car allowance | Excellent Company Benefits
Nuffield Health is the charity that’s building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes - we’ll do whatever it takes to look after the UK’s wellbeing. It starts with passionand commitment to quality. It starts with you.
As a Regional Technology Support Specialist, you’ll bring experience of working in a modern ITIL-based IT service organisation, providing technical support and experience of managing a complex IT infrastructure. You will have excellent communication skillsas well as have technical ability of supporting major outages, Windows 7-10 and Microsoft Cloud technologies.
As our Regional IT Support Specialist, you will provide desk-side support within dedicated region/cluster supporting all Nuffield Health sites, who can provide a high standard of support to Nuffield Health IT users.
**As our Regional Technology Support Specialist, you will**:
- Contribute to the support and implementation of the end user computing platform in order to deliver maximum value to Nuffield Health.
- Deliver a high standard of support to Nuffield Health IT users.
- Provide desk-side support within dedicated region/cluster supporting all Nuffield Health sites.
- Provide 2nd line support remote support to end users within the dedicated region.
- Deliver excellent customer service throughout all engagement with the user in order to improve user satisfaction.
- Resolve incidents and handle service requests in a professional and timely manner.
- Proactively develop the quality of the service offered to the end users and the efficiency of the delivery of that service.
- Provide dedicated support during project deployments for set periods of time.
- Transition the knowledge gained from the projects back into operations.
**Helping you feel good.**
We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. From free private healthcare to gym membership, a cycle to work scheme and more. At Nuffield Health, we take care of what’simportant to you.
**Join Nuffield Health and create the future you want, today.**
**It starts with you
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