Front of House Supervisor

1 week ago

Cambridge, United Kingdom Pembroke College Cambridge Full time

**PEMBROKE COLLEGE**
**CATERING DEPARTMENT**

**FRONT OF**
**HOUSE**
**SUPERVISOR**

**APRIL 2024**

**CCAAMMBBRRIIDDGGEE**

**THE DEPARTMENT**

From a business meeting, to a celebratory dinner or wedding
reception, Pembroke College’s Catering Team are experienced and
well-trained in providing excellent food, facilities and service. When
combined with our quintessentially English gardens and historic
buildings, Pembroke College offers a rare and unique venue for
hosting your important events. We cater for weddings exclusively
for alumni and College members, reserving Saturdays throughout
the long vacation for these unique events.

**THE ROLE**

Responsible for the smooth running of the catering department
service for all internal and external functions including Café/Bar,
Servery, Formal Halls, College feasts to actively engage with our
customers, exceeding their expectations and ensuring all
aspects of service provided are effectively delivered.
To train and develop the team.

**SALARY & HOURS**

**£30,036 **per annum

Gratuities are shared between all Catering staff and distributed
on an occasional basis.

These are only payable after the satisfactory completion of the
probationary period.

37.5 hours per week on a shift system covering seven days,
including evenings and weekends.

**JOB DESCRIPTION**

**Responsible to**:Front of House Manager **Main Duties and Responsibilities**:
***
**Responsible for**:Food and beverage Liaise closely with the Front of House
service at Pembroke College Manager, Service Manager and other
members of the Catering team to ensure
**Location**:Pembroke College, Cambridge instructions regarding arrangements for
events, dinners etc. are communicated
**Skills**:effectively to the front-of-house team.

Excellent leadership skills and able to Ensure the allocation of duties on a day-to
- lead from the front day basis for all service aspects.
Good organisational skills Ensure high quality presentation,
Proven customer service skills preparation and service of all meals to both
IT skills College and commercial customers,
Commercial acumen including the setting up/installation of AV
Friendly, co-operative, helpful and systems and electronic equipment, as
approachable required, as per College procedures.
Ability to work as part of a team Help identify training needs for employees
Reliable and trustworthy and inform and the Front of House Manager.
Flexible approach and accepting of When necessary deputise for the (College
change Butler/Service Manager) and Front of House
Ability to communicate effectively to Manager.
colleagues and other senior Ensure agreed standards of service are
management personnel maintained in all areas and customers are

***treated respectfully and any requests are
**Work Experience**:Experience of dealt with in a professional and courteous
University and/or College environment manner at all times.
would be an advantage Supervise and assist, as required, the laying

and clearing of tables as appropriate to the
**Budget Responsibilities**:None particular service within the standards

established. Learn the correct procedure
for setting various buffets, lunches and
dinners.

***

**JOB DESCRIPTION**

Organise the setting up and clearing of Ensure that a safe environment is
food and beverages from Events and maintained for members of College,
meeting rooms, to include all buffets, staff and members of the public
lunches and dinners. entering areas used for Front of House
To report any damage caused and if activities.
possibly by whom to the Catering & Events Assist in the completion and review of
Manager. risk assessments.
Proffesional and courteous manner at all Assist the College Butler and the Front
times of House Manager in organising
Ensure correct charges for food and temporary cover as required and
Beverage are made; monitor portion sizes. ensure all employees carry out the
Assist in the care and control of the College appropriate induction training.
Silver, ensuring that security measures To undertake any reasonable request
applied to the control and handling of the by the Conference & Events Manager
College Plate are strictly adhered to. within the scope of Café/Bar and
Learn to correctly use the Monika HACCP catering service.
system and ensure all required checks are
completed correctly, notifying the Front of
House Manager where areas require further
cleaning or maintenance.
Use and train in the use of the till system
following guidelines for cashing up after
service.
Delegate, train and supervise casual
members of staff to ensure work is done
correctly.

**PERSON SPECIFICATION**

**Essential: Desirable**:
**Qualifications/academic Qualifications/academic**
**achievements/education achievements/education**

Educated to High School level or equivalent NVQ Hospitality and Catering

**Skills/knowledge/training Skills/knowledge/training**

Leadership skills Knowledge of Uniware
Good knowledge of catering especially food Knowledge of MS word and excel
s

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