Care Navigator

WEAVERS MEDICAL

**Title**: Back Office Receptionist/Administrator

**Team**:Back Office Team

**Responsible to**: Reception Supervisor

**Location**: Weavers Medical, Prospect House, Kettering

**Post 1**

Monday 08:00-13:00

Tuesday 13:45-18:45

Wednesday 08:00-13:00

Thursday DAY OFF

Friday 08:30-13:30

Contract Type: Permanent

**Post 2**

Monday 13:45-18:45

Tuesday DAY OFF

Wednesday DAY OFF

Thursday 08:30-13:30

Friday 13:45-18:45

Contract Type: Permanent

**Post 3**

Monday 13:45-18:45

Tuesday 08:00-13:00

Wednesday DAY OFF

Thursday 13:45-18:45

Friday 08:00-13:00

Contract Type: Permanent

**Post 4**

Monday DAY OFF

Tuesday 08:30-13:30

Wednesday 13:45-18:45

Thursday 13:30-18:30

Friday 08:00-13:00

Contract Type: Permanent

**Main Purpose**:

- Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either via the telephone.
- Assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
- Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of prescribing and clerical support to clinical staff and other members of the practice team
- Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

**Key Tasks**

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Reception Supervisor/practice manager, dependent on current and evolving practice workload and staffing levels:

- Processing telephone requests for appointments, visits and telephone consultations using care navigation and ensuring all callers are directed to the most appropriate source of help
- Processing and distributing incoming and outgoing mail
- Taking messages and passing on information
- Filing and retrieving paperwork
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
- Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
- Providing clerical assistance to practice staff as required from time to time, including word processing/data processing, filing, photocopying and scanning
- Processing patient records for patients who have de-registered
- Processing incoming medical records
- Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher, and keeping the kitchen areas clean and tidy.

**Other Duties**
- Any other related duties of the post
- Follow open up and shut down procedures
- Undertake role of fire coordinator on a rota basis following training

**Confidentiality**:

- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety & Fire Safety
The post holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the Practice Health & Safety Policy.

The post holder will adhere to the Prospect House Fire Strategy.

**Equality and Diversity**

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights

Personal/Professional Development

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

- Participation in an annual individual performance review, including responsibility for maintaining a record of own personal and/or professional development.
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to other