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Clerical Officer

4 months ago

Wakefield, United Kingdom NHS Professionals Full time

**Job Title**:Clerical Officer

**Trust Location**:Mid Yorkshire Hospitals NHS Trust

Would you like to be a part of a team that works well together, always there to help each other? If you answered yes, then Mid Yorkshire Hospitals NHS Trust is the place for you.

**About the Trust**

Mid Yorkshire is a local Trust providing compassionate, expert care for over half a million people every year, in their homes, in the community and across our three hospital sites at Pontefract, Dewsbury and Pinderfields. We believe everyone matters. We recognise everyone has unique experiences, and we strive to give care that meets each person’s needs. Our staff are as diverse as the communities we serve. And we believe we are stronger when we celebrate, value, and support our differences.

We believe if our staff are happy, our patients experience will be positive. We’re listening, learning, and improving because we aim to make Mid Yorkshire the best place to work and the best place for care. We support each other through the good and challenging times. And we’re proud to make a difference to the lives of our patients and their families.

**What you’ll be responsible for**:

- Provide a welcome to the patients who are in contact with the department
- Respond to telephone and/ or face-to-face enquiries complying with departmental guidance
- Request, cancel and rearrange appointments in line with local and national targets
- Administrative tasks within the department e.g., utilising IT systems in line with the departments key performance indicators

**You’ll learn the following whilst working at the trust**:
1. An in depth understanding of the roles and responsibilities involved in working within the NHS

2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times

3. A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation

**You’ll have the following skills/experience**:

- Excellent communication skills
- both verbal and written
- Microsoft office skills
- Outlook, Word, and Excel
- Ability to meet deadlines and work under pressure
- Previous administrative experience
- Awareness of health & safety and moving & handling issues
- Experience of working within a related area e.g., health/ social care setting
- **Depending on the Trust, you may require variable additional certification and skills.**_

**As a member of NHS Professionals, you have fantastic benefits**:

- Competitive pay rates
- work this week, get paid next week
- **Essential support when you need it
- 24/7 365 days**:

- call us anytime
- **Multi locational**:

- work across neighbouring Trusts
- **Manage your shifts and timesheets on the go**:

- access your “My Bank” shift portal anywhere, anytime online or through your smartphone
- **Varied working options to suit your lifestyle**:

- access to the Bank gives you options of ad hoc shifts or longer-term placements
- **Training and development opportunities**:

- Keep up with the essentials and more
- **Build holiday allowance for every shift you work**:

- your work life balance is important to us
- **Stakeholder pension scheme available**:

- a flexible future for you and yours

**Who are NHS Professionals?**

As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.

**Disclaimer**

NHS Professionals manage your data, please see our Privacy Notice on our website.

**Job Types**: Full-time, Temporary contract

**Salary**: £10.37 per hour

Schedule:

- 8 hour shift

Application question(s):

- How many years administration experience do you have?
- How many years experience in customer/ patient care do you have?

Work Location: One location

Reference ID: 58507