Senior Payroll Advisor

2 weeks ago

England, United Kingdom Zellis Full time

Vacancy location

**Location**:

- United Kingdom, Northern England, LOWRY MILL

Vacancy details

**Job Profile**:

- Payroll Operations - Payroll Support

**Title**:

- Senior Payroll Advisor

**Contract Type**:

- Permanent

**Hours per week**:

- 37.5

**About the role**:

- As a Senior Payroll Advisor for Moorepay you'll be responsible for providing payroll support. You’ll be communicating with clients, delivering a flexible and proactive payroll administration service in line with agreed timescales and service level agreements.- Working within a multi-skilled team environment, you will play a critical role in providing a first class, professional service to our clients, supporting Payroll Advisors and Payroll Assistants within the team and recognising the importance of everyone providing a great client experience.- Key responsibilities include:
- Working in a team to ensure client payrolls are managed timely, accurately and securely.
- Owning and taking responsibility for the client journey, always ensuring service excellence.
- Liaising with internal stakeholders, within Operations, Sales, Client Success, Marketing and Technology, to help manage client payrolls.
Using the CRM to record details of all client interactions.
- Possessing full awareness of specific client requirements and ensuring these are documented within the payroll system.
- Complete all set tasks accurately and efficiently, adhering to deadlines, instructions, policies and procedures and training as appropriate.
- Conducting account client reviews.
- Raising system bugs and improvement ideas with technical support.
- Knowledge sharing with peers to create a team of payroll experts.
Working closely with payroll processors (based in Kochi, India).
- Sharing ideas to help improve processes.
- Maintaining a working knowledge of current statutory and legislative compliance, keeping abreast of all changes through publications, websites and seminars.

**Skills and experience**:

- Skills and experience required:
- CIPP or equivalent qualifications are desirable.
- Previous experience in delivering fully managed payroll services.
- Excellent ability in building positive customer relationships.
- Excellent interpersonal and communication skills.
- Moorepay HR expertise or alternate platforms (desirable).
- Experience of operating within an outsourcing service provider (desirable).
- Eager to learn and develop.
- Great coaching and mentoring skills.
- Highly organised and methodical in your approach.

**About Us**:

- Zellis is the leading provider of payroll and HR solutions for the UK & Ireland. Together with Benefex and Moorepay we form the Zellis Group, serving a vast array of companies across every vertical and industry. Our purpose is to make people feel appreciated for the work they do - through precision, choice, and magic.- We have over 50 years of heritage and industry experience - and we’ve been ahead of the curve throughout. More than half a century ago, we were founded as Peterborough Data Processing. Quite a lot has changed since then - not least our name. We were acquired by Northgate, becoming NorthgateArinso in 2007 and NGA Human Resources UK and Ireland in 2014, where we were joined by Moorepay. In 2018, the UK and Ireland division was sold to Bain Capital and now we operate as a standalone company, Zellis. After acquiring Benefex, we’re now even better equipped to serve the complex needs of our customers.- Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We’re proud of our culture and we work hard to create an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, are not empty words on a poster:
- Unstoppable together.
- Always learning.
- Make it count.

General information

**Reference **:003161**Company**:

- Moorepay

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