Neighbourhood Coordinator

We are improving our service to deliver better outcomes for our residents and creating several fantastic new roles to help us achieve that. If you care about making a difference and want to support our local communities, you are in the right place.

**Additional role requirements**:

- Basic DBS check
- Clean & full drivers licence with access to a vehicle

**This role covers various postcodes in the Nottingham(shire) Area**

**So what’s the role all about**

Representing #TeamPurple on the frontline you will act as the face of PA Housing by being a positive ambassador for the services that we provide, working with both internal and external partners to deliver excellent services to our customers. You will take ownership of your own neighbourhood, making sure that it is clean and safe for our customers, whilst building positive relationships with customers in the local community. Promote and engage collaboratively within all our communities and support them to become more cohesive, sustainable, and vibrant. Promote and deliver engagement to ensure our residents can influence and drive service improvements, adapting our offer to enable more residents to engage with us as our services evolve.

This role can offer hybrid working, meaning you will be required to be in the office for around 2/3 days a week with the rest being from home, however we may need you to be in the office more within your probation, whilst you get up to speed.

**Some of the key tasks and responsibilities include**:

- ** Customer Service is key in this role. We are looking for someone who can deliver the top level of customer service to our residents on a consistent basis.**:

- To project a positive image of PA Housing by providing an excellent level of customer service to internal and external customers.
- Build strong links with our customers within your neighbourhood, spending at least70% of time out in the neighbourhood.
- Ensure that regular communication is shared via a range of tools including face to face, and photographs, social media, via the PA Housing website, on notice boards or through PA on tour events.
- To be the face of PA Housing; representing Team Purple out on the frontline and in the heart of our neighbourhoods. You will help to actively promote to our customers via these tools that you are the neighbourhood coordinator for the areas that you manage.
- As the face of PA your name and photograph will be used on a range of digital platforms, in printed material and on noticeboards for publicity purposes or any other promotional, advertising or public relations activity for the benefit of the Company which we consider to be a legitimate interest.
- Proactively respond to any queries that are raised in relation to your neighbourhood keeping customers updated on progress and updating our CRM system to keeping internal colleagues updated.
- To complete regular Neighbourhood Inspections of the properties within your neighbourhood following the agreed inspection regime to help keep them clean and safe for our customers.
- You will also help to monitor the performance of our cleaning and grounds maintenance contractors and ensure that any issues are raised with our Estates Team.

**To be successful in this role, we’d be looking for the following**
- Practical experience of working with Landlord and Tenant Law.
- Knowledge of relevant legislation and good practice.
- Knowledge of social housing management procedures.
- Intermediate IT skills, Word, Excel, MS Outlook.
- To have worked for a in a housing environment preferably social housing management.
- Ability to build and maintain effective relationships.

**Please refer to the attached job**

**description to find out more**

**What’s in it for you**
We recognise that people are at the heart of our business and that success is dependant on enthusiastic and committed colleagues. We make sure they feel supported and encourage a culture of opportunity and learning to enable colleagues to fulfil their potential and make a real difference to people’s lives every day.

In return, we reward our staff for their dedication by offering competitive salaries and an excellent discretionary range of employee benefits some of which include:

- Access to the Simply Health Cash plan scheme for discounted optical, dental and health care bills
- Perkbox Rewards - Big discounts on high Street shops, cinemas, airport parking and hotels, savings with Apple, free coffee at Caffe Nero each month, download a free film each month and more
- Health and Wellbeing initiatives such as fitness classes, walking clubs, meditation sessions and more
- Travel to work perks such as Bike2Work Scheme, allowing you to purchase a bike under salary sacrifice & 0% Season ticket loans for bus and train tickets
- Upon successful to completion of your probationary period, we offer our colleagues an interest free loan of up to £5,000 to assist with general living costs

**& much more Check out our handy be