Customer Service Advisor

**The Role**

We have a great opportunity for a motivated and enthusiastic **Customer Service Assistant** to join our team at **Jewson Egremont**

This role is working with **Jewson Egremont **as part of the **STARK Group.** We are a leading building materials distributor in Northern Europe. We connect suppliers of heavy building materials with the professional craftspeople who build, renovate, and maintain the cities of tomorrow.

At **STARK Group**, we have a strong culture that is built on passionate and dedicated people who thrive in taking responsibility and challenging status quo. We are convinced that our continued success relies on the diverse skills, experiences, and backgrounds that our employees bring to their everyday work.

**Is this role right for me?**

This role has a strong focus on customer service as well as working out in the yard along side working on sales for the branch, so this role is great for someone who loves to build relationships with customers and enjoy working both outdoors and indoors in a fast paced but supportive environment.

**So, what will you be doing?**

Our **Customer Service Assistants** have a strong focus on customer service outside in the yard and in the branch, so this role is great for someone who loves to build relationships with customers and enjoys working outdoors - quite an all rounder role, working with sales and customers along with also out in the yard happy driving a forklift.

Your day-to-day duties will include:

- Welcome customers to the branch and take an active interest in their projects
- Get to know our product lines so you can offer help and advice
- Help to process and prepare customer orders
- Load/unload customer and supplier vehicles using a forklift to minimise manual handling
- Check incoming deliveries and report missing or damaged products
- Phoning current customers and working on building new business
- Admin based role as well, computer literate and comfortable would be preferred
- Maintain stock levels in both the shop and yard areas, carrying out regular stock counts
- Keep the branch looking clean and tidy and make Health & Safety a priority

**What will we offer you?**

STARK Group are pleased to offer you:

- A competitive salary
- A discretionary bonus scheme
- Opportunities for career progression and development
- 31 days' holiday (including bank holidays), plus the option to buy or sell additional days
- A defined contribution pension scheme
- Great discounts across high street chains, online stores and holiday agents
- STARK Life Assurance Scheme
- Access to a leading health and wellbeing portal

**Are Jewson and STARK Group inclusive employers?**

The value of equal opportunity is embedded in the way we do business and retain talent groupwide. In our commitment to diversity, we welcome everyone with respect and an open mind.

Schedule:

- Day shift

Work Location: In person