Reception/administrator
7 days ago
New Reception/Administrator role based near Theale MUST BE IMMEDIATELY AVAILABLE
The main day-to-day responsibility will be assisting the Imaging Study team to operate the Reception area, welcoming in participants, obtaining their consent, overseeing their completion of the lifestyle questionnaire and cognition tests and processing bloodand urine samples using our bespoke IT systems.
All imaging centre staff are expected to work together as a team to ensure participants have a positive experience during their imaging assessment.
Principal Duties And Responsibilities:
- Daily preparation and maintenance of the reception area to include computer stations correctly equipped and set up
- First point of contact for enquiries, handling telephone calls from participants and other parties
- Registering participants when they arrive for their appointment, verifying and updating their details and obtaining their consent to proceed with the assessment.
- Ensuring urine collection pots are correctly allocated to each participant.
- Ensure the Participant's welfare is maintained throughout their visit, providing refreshments and where necessary, explaining the process and procedures or escalating to senior members of staff for guidance
- Maintain the confidentiality of all participants and staff.
- Conduct oneself in a professional manner to reflect UK standards.
Essential Criteria:
- Must be an excellent communicator, both spoken and written
- Experience of working with the public, with a polite and approachable manner
- Excellent interpersonal skills and be able to clearly explain procedures and instructions to participants
- Ability to undertake repetitive tasks to a high quality
- Must have experience in IT (Microsoft Office)
**What you need to do now**
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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