Automation Designer

2 weeks ago

London, United Kingdom Lloyds Banking Group Full time

End Date

Wednesday 15 March 2023

Salary Range

£76,428 - £84,920

Agile Working Options

Hybrid Working

Job Description Summary

The Applied Science Design team collaborates with Business Units and Platforms across Lloyds Banking Group to ensure we are delivering intelligent customer experiences that help our customers address their financial needs and achieve their financial goals. We also work closely with the Labs that are responsible for the delivery of core capabilities to ensure these align to the needs of our business and customers. The Automation Designer (Conversational Banking) will work with colleagues from every division of the Group to promote the implementation of Virtual Assistants and help drive the Conversational Banking agenda. They will build a close and strong relationship with colleagues in the Virtual Assistants Lab and wider Intelligent Automation Team to gain a detailed understanding of the capabilities available and how they can be applied to business and customer problems.

**Job Description**:
Lloyds Banking Group is the UK’s leading bank with over 30m customers and its biggest digital bank, with over 18 million active online customers. We’ve placed an ambitious transformation programme and a multi-channel approach to banking at the heart of our strategy to be the best bank for customers, backed by significant investment in our platforms and people over the next three years. Intelligent Automation is key to the effective realisation of our goal to enable great experiences for our customers, colleagues and clients. Data and advanced analytics plays a key role in advising how we design new products, services and processes.

Want to hear more?

The Applied Science Design team collaborates with Business Units and Platforms across Lloyds Banking Group to ensure we are delivering intelligent customer experiences that help our customers address their financial needs and achieve their financial goals. We also work closely with the Labs that are responsible for the delivery of core capabilities to ensure these align to the needs of our business and customers.

The Automation Designer (Conversational Banking) will work with colleagues from every division of the Group to promote the implementation of Virtual Assistants and help drive the Conversational Banking agenda. They will build a close and strong relationship with colleagues in the Virtual Assistants Lab and wider Intelligent Automation Team to gain a detailed understanding of the capabilities available and how they can be applied to business and customer problems.

You’ll help shape solutions and drive new and innovative ways of working and deliver automated intelligent customer experiences. Working within a small team you'll have the opportunity to influence significant and enduring change; helping improve customer experience and reach the right outcomes for customers.

The main purpose of this role is to advocate and drive greater adoption of Virtual Assistants and the Conversational Banking approach. Working collaboratively across a broad range of customers to identify and recommend where our tools, techniques and capabilities can improve customer outcomes and realise commercial value. Shaping new implementations and working collaboratively to effectively resource and deliver change, realise value, and deliver better outcomes for customers. You'll be at the heart of the positioning and communication of these capabilities to colleagues across the Group.

Your accountabilities will include;
- Networking effectively across a range of partners to understand and share opportunities for improving customer outcomes and processes.
- Passionately advocate the use of Virtual Assistants and Conversational Banking.
- Promote a data-driven approach to Design processes, utilising the breadth of internal data sources, tools and capabilities to better understand customer behaviours.
- Critically analyse existing processes, systems and procedures to identify innovative new ways of interacting with customers.
- Evaluate complex expertise-led solutions against a range of criteria to find the one that best meet business needs.
- Put the customer at the heart of the design when considering solutions.
- Grow own capabilities by pursuing and investing in personal development opportunities.
- Provide specialised training or mentoring in area of expertise to colleagues throughout the organisation.
- Deliver outcomes by leading and influencing others and working within established systems.

About you;
- Demonstrable experience (direct or indirect) in Virtual Assistants or other relevant fields.
- Have a good understanding of more than one financial product end to end journey. On-boarding and/or Servicing journeys.
- Experienced in working with senior stakeholders helping them taking critical decisions.
- Experienced in supporting multiple business areas/projects at the same time.
- Experienced in writing proposal document - Desired skill.

You’

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