Technical Support Advisor
6 months ago
**Technical Support Advisor required in Runcorn - up to £25,000 per annum.**
Our client has a fantastic opportunity to develop your skills and experience by working as **Support Agent** at their hub in **Astmoor Industrial Estate, Runcorn.**
**Responsibilities**:
- Offering initial technical support to clients.
- Allocation of Fault Calls to Field Engineers
- Effective allocation and utilisation of Field Engineer workloads to meet Service Levels and Customer Satisfaction
- Utilising Accounting package to raise purchase orders
- Provide ongoing feedback to the customer both internally and externally via voice and system updates to manage customer expectations on fault resolution
- Report Writing within the timescales to meet contract objectives.
Person Specification:
- The ability to work in a team and provide a positive contribution to the work environment
- The ability to maintain a clear thought process when under pressure.
- The ability to work within fast-paced and sometimes demanding environment.
- The ability to use a range of in-house Call management systems and tools.
- Excellent Microsoft Office skills is desirable.
- Good communication is key and is the keystone to ensure the delivery of good service.
- Being able to explain technical issues to non-technical customers is advantageous.
The salary is up to **£25,000 per annum, dependant on experience.**
The job operates **Monday to Friday** working **8am until 5pm.**
This is a **permanent** position**.**
Exchange People are a family-run Employment Business, proudly providing people in North-West England and Central Scotland with careers since 1997.
Not for you? Check exchangepeople.co.uk to view the many other warehouse, production or manufacturing jobs we have available now.
**Job Types**: Full-time, Permanent
**Salary**: From £23,000.00 per year
**Benefits**:
- Company pension
- Free parking
- On-site parking
Schedule:
- Day shift
- Holidays
- Monday to Friday
- No weekends
Application question(s):
- Please describe any relevant experience.
**Experience**:
- Customer Service: 1 year (required)
- IT / Technical: 1 year (required)
Work Location: In person
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