Receptionist - Cardio Respiratory

2 months ago

Crewe, United Kingdom Mid Cheshire Hospitals NHS Foundation Trust Full time

Maintain systems and process to ensure that patient information/data is available at the right time, that they are in the right place, and that they are complete and accurate according to the agreed quality standard, Be able to use the required electronic systems for telephone calls, correspondence, clinic management and appointment queries when required. Maintain constructive relationships with others, within and across divisions and externally in order to improve the effectiveness and efficiency of services to patients, Governance Establish and maintain effective communication, and confidentiality of information, Assist with the monitoring of standards, e.g. benchmarking, audit, and assist with the implementation of action plans to improve quality of services, Assist with the implementation of action plans, arising from risk reports/complaints, Ensure compliance with Trust policies, procedures and guidelines, taking action/alerting senior management team if practice appears to contravene policy, or if concerned about any aspect of patient care.

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