Reach Out Supervisor

2 weeks ago

Glasgow, United Kingdom University of Glasgow Full time

**Job Purpose**
To provide first-class customer service to all users of the Adam Smith Business School and other cluster buildings as part of the Reach Out team. To provide supervisory support to the Reach Out Ambassadors and to work with Reach Out managers and other service managers on operational planning and prioritisation.

**Main Duties and Responsibilities**
1. Friendly, customer-focused, proactive support to all users of the Adam Smith Business School and other cluster buildings - be visible, maintaining a high profile with customers and staff and personally taking action to resolve issues and deliver an excellent customer experience in person and digitally.
2. Supervise, train and support Reach Out Ambassadors to deliver a first-class Reach Out service to all users of the ASBS and other cluster buildings, identifying operational priorities on a day-to-day basis, allocating tasks where appropriate and monitoring progress and performance.
3. Be a champion for the Reach Out ethos, branding and identity, ensuring all Reach Out staff understand the aims of the service and have access to training and support to help them deliver an excellent customer experience.
4. Ensure all staff working within the ASBS adopt a Don't Walk By approach to health and safety and a proactive approach to keeping the building tidy and in good condition for users.
5. Support the JMSLH Manager and Reach Out Team Leaders to ensure consistency of approach and adequate resourcing for pop-ups and student clubs and societies, using discretion to determine priorities and resolve issues.
6. Deliver Reach Out virtual support via UofG Helpdesk, telephone and online chat channels, resolving and escalating calls as appropriate.
7. Deliver tours of the ASBS and other cluster buildings to colleagues from within the University, students, and to external visitors as agreed with the JMSLH Manager.
8. Deliver all Reach Out activity in cooperation with Facilities Support and other colleagues operating within ASBS and other cluster buildings to ensure seamless and consistent service levels and an excellent customer experience.
9. Actively contribute to planning and development of the Reach Out service through regular discussions with Reach Out Managers and planned staff feedback sessions. Identify key trends and opportunities for service enhancement.
10. Following training, assist with building evacuation procedures by providing fire warden support to the Facilities Support team.

**Knowledge, Qualifications, Skills and Experience**

**Knowledge/Qualifications**

**Essential**:

A1 Either: Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills in a similar role. Or Scottish Credit and Qualification Framework level 7 (Higher / Scottish Vocational Qualification level 3, Higher National Certificate) or equivalent, and experience of personal development in a similar role.

**Skills**

**Essential**:

C1 Proven customer Service skills.
C2 Ability to supervise, work well as part of a team and allocate tasks according to business need.
C3 IT skills to use basic Microsoft packages and University of Glasgow Helpdesk to log calls and search Knowledgebase.
C4 Ability to identify service priorities at short notice in an extremely busy environment and allocate tasks to teams to deliver excellent service.
C5 Ability to resolve complex enquiries and share knowledge with team members to develop their knowledge and skills.
C6 Proven initiative and judgement to resolve operational issues and problems independently and escalate where appropriate.
C7 Proven commitment to continuous professional development to enhance own skills and knowledge.
C8 Willingness to train colleagues to meet service expectations.

**Desirable**:

D1 Basic AVIT skills to support Technology Enabled Active Learning (TEAL) teaching across the cluster.

**Experience**

**Essential**:

E1 Experience of delivering customer service face to face and digitally or by telephone.
E2 Proven experience of resolving customer issues to a satisfactory outcome.
E3 Experience of managing own workload and prioritising in a busy environment.

**Desirable**:

F1 Experience of supervising a team.
F2 Experience of using a call management or CRM system.
F3 Experience of performance management and review.

**Terms and Conditions**
Salary will be Grade 5, £24,715 - £28,929 per annum pro rata.
There are four part-time, open ended positions available. The hours and shift patterns of the positions are detailed below:

1. Monday - Thursday 7:45 - 13:45 (22 hours per week)
2. Monday - Thursday 13:15 - 20:15 (24 hours per week)
3. Friday - Sunday 7:45 - 13:45 (16.5 hours per week)
4. Friday - Sunday 13:15 - 20:15 (18 hours per week)
As part of Team UofG you will be a member of a world changing, inclusive community, which values ambition, excellence, integrity and curiosity.
As a valued member of our team, you can expect

  • Reach Out Library Supervisor

    1 day ago

    Glasgow, United Kingdom University of Glasgow Full time

    **Job Purpose** As a Reach Out Library Supervisor you will provide first-class customer service to all users of the Library and other cluster buildings as part of the Reach Out team. You are tasked with delivering a range of frontline library services (lending, general enquiries, inter-library loans, social media) and online support, using detailed knowledge...

  • Reach Out Supervisor

    7 days ago

    Glasgow, United Kingdom University of Glasgow Full time

    **Job Purpose** To provide first-class customer service to all users of the James McCune Smith Learning Hub and other cluster buildings as part of the Reach Out team. The Reach Out Supervisor will also provide supervisory support to the Reach Out Ambassadors and to work with Reach Out managers and other service managers on operational planning and...

  • Reach Out Library Supervisor

    3 days ago

    Glasgow, United Kingdom University of Glasgow Full time

    **Job Purpose** To provide first-class customer service to all users of the Library and other cluster buildings as part of the Reach Out team. To deliver a range of frontline library services (lending, general enquiries, inter-library loans, social media) and online support, using detailed knowledge and experience to supervise and support the team to deliver...

  • Reach Out Library Ambassador

    2 days ago

    Glasgow, United Kingdom University of Glasgow Full time

    Reach Out Library Ambassador **Role Purpose** To provide first-class customer service to all users of the Reach Out service across the University campus and virtually, as part of the Reach Out team. To participate in a range of daily enquiry/lending/document delivery procedures within the library, supporting the work of the Reach Out Library team. **Main...

  • Reach Out Library Ambassador

    2 days ago

    Glasgow, United Kingdom University of Glasgow Full time

    Reach Out Library Ambassador **Role Purpose** As a Reach Out Library Ambassador you will provide first-class customer service to all users of the Reach Out service across the University campus and virtually, as part of the Reach Out team. Furthermore, you will participate in a range of daily enquiry/lending/document delivery procedures within the library,...

  • Warehouse Operative with Reach Forklift License

    1 day ago

    Glasgow, United Kingdom Group SRS Full time

    SRS Partnership are recruiting for experienced **Warehouse Operators** with a **Reach Forklift **licence for our client’s facility in the Govan area of Glasgow. The role will suit someone who is able to work to tight deadlines within a fast-paced environment. **Key Responsibilities** - Picking, Packing and assisting with Goods in and out. - Stock...

  • Technical Supervisor

    2 days ago

    Glasgow, United Kingdom Chemify Ltd Full time

    **About Chemify** Chemify is creating a future where important molecules, drugs and new materials currently unimaginable are instantly accessible and thereby radically increasing the speed of innovation, quality of life, and reach of humanity. The company is building the infrastructure to digitize chemistry to design, make, and discover new molecules with...

  • Housekeeping Supervisor

    1 day ago

    Glasgow, United Kingdom Mearns View Care Home Full time

    Mearns View Care Home is looking to recruit a Housekeeping Supervisor. Our brand-new, 67-bed care facility is based in the suburban town of Newton Mearns, offering high-quality Residential, Dementia, Nursing & Respite care. As Housekeeping Supervisor, you will be responsible for overseeing and organising the workload of cleaning services within the care...

  • Reinstatement Supervisor

    2 weeks ago

    Glasgow, United Kingdom GCU UK Ltd Full time

    GCU is a successful company providing infrastructure services to full fibre broadband providers. Due to an increased workload, we are currently seeking a Reinstatement Supervisor to join our team in the Highlands and Islands of Scotland. As the Reinstatement Supervisor, you will be responsible for ensuring the quality of reinstatement/resurfacing carried out...

  • Civils Supervisor

    2 weeks ago

    Glasgow, United Kingdom Boyd Recruitment Full time

    Civils Supervisor Boyd Recruitment are currently recruiting a Civils Supervisor for an established civil engineering contractor. Our client has been in operation for over 30 years and work across various sectors including commercial, utilities, industrial and residential. They are looking to add a Civils Supervisor to oversee earthworks, RC and shuttering....

  • Asbestos Supervisor

    Found in: Talent UK C2 - 1 week ago

    Glasgow, United Kingdom City Building Full time

    Asbestos Supervisor We currently have an opportunity for an experienced Asbestos Supervisor to join our fully licensed Asbestos Section. You will be experienced in working with asbestos based materials and carrying out all associated asbestos removal works including reinstatement General requirements for this post will include: • Manage a skilled team...

  • Telecommunication Supervisor

    1 week ago

    Glasgow, United Kingdom TXM Recruit Full time

    Here at TXM Recruit we are looking for Installation Supervisors on a Rail project in Glasgow. Pay: £329 umbrella rate. (Inside IR35) Location: Glasgow. Duration: 6 Months + Shifts: Nights Sunday - Thursday A Site Supervisor, is responsible for managing the workflow of their teams and sub-contractors by assigning tasks, supporting staff, monitoring...

  • Civil Supervisor

    2 days ago

    Glasgow, United Kingdom TXM Recruit Full time

    Here at TXM Recruit we are looking for Installation Supervisors on a Rail project in Glasgow. Pay: £329 umbrella rate. (Inside IR35) Location: Glasgow. Duration: 6 Months + Shifts: Nights Sunday - Thursday A Site Supervisor, is responsible for managing the workflow of their teams and sub-contractors by assigning tasks, supporting staff, monitoring...

  • Site Supervisor

    7 days ago

    Glasgow, United Kingdom Setsquare Recruitment Full time

    Site manager/supervisor Trade or construction management degree background required. Based out of Glasgow office to cover Glasgow and the west area. Kitchen and bathroom refurbishment contract. Managing multi trades. Experience in social housing, new build or refurbishment contracts ideal. Qualifications required: - SMSTS/SSSTS - CSCS - First...

  • Site Supervisor

    1 day ago

    Glasgow, United Kingdom TribePost Full time

    **Barbour Fit Out has an exciting position available for a full-time working foreman working Nationwide!** **What’s on offer?** - To join a fantastic team - To showcase your knowledge and skill set - Long-term continuous secure workstream - Opportunity to join a company pension scheme - Cycle to work scheme - Wellness programme **Site Supervisor - The...

  • Telecommunication Supervisor

    5 days ago

    Glasgow, United Kingdom Randstad Cpe London Full time

    Here at TXM Recruit we are looking for Installation Supervisors on a Rail project in Glasgow. Pay : £329 umbrella rate. (Inside IR35) Location : Glasgow. Duration : 6 Months + Shifts : Nights Sunday - Thursday A Site Supervisor, is responsible for managing the workflow of their teams and sub-contractors by assigning tasks, supporting staff,...

  • Civil Supervisor

    1 week ago

    Glasgow, United Kingdom Energy Jobline CVL Full time

    Here at TXM Recruit we are looking for Installation Supervisors on a Rail project in Glasgow. Pay: £329 umbrella rate. (Inside IR35)Location: Glasgow. Duration: 6 Months +Shifts: Nights Sunday - Thursday A Site Supervisor, is responsible for managing the workflow of their teams and sub-contractors by assigning tasks, supporting staff, monitoring results...

  • Signalling Supervisor

    3 days ago

    Glasgow, United Kingdom TXM Recruit Full time

    Here at TXM Recruit we are looking for Installation Supervisors on a Rail project in Glasgow. Pay: £329 umbrella rate. (Inside IR35) Location: Glasgow. Duration: 6 Months + Shifts: Nights Sunday - Thursday A Site Supervisor, is responsible for managing the workflow of their teams and sub-contractors by assigning tasks, supporting staff, monitoring...

  • Supervisor

    7 hours ago

    Glasgow, United Kingdom Storage Vault Ltd Full time

    **SUPERVISOR** **GLASGOW AREA** Starting from £22,900 + On target monthly bonus **THE OPPORTUNITY** We currently have an exciting full-time vacancy to join our Glasgow Region in a Supervisor role. We are looking for an ambitious, self-motivated individual to work within a vibrant sales environment, dealing with new and existing self-storage customers...

  • Supervisor

    6 days ago

    Glasgow, United Kingdom CJ Lang & Son Limited Full time

    C J Lang & Son Ltd is the wholesaler for SPAR Scotland, the largest symbol group in Scotland with over 300 convenience stores across the country. We are a family-owned Retail and Distribution business with our Head Office based in Dundee. We are proud to serve local communities through our Company Owned SPAR Stores throughout Scotland and have a distribution...