Cardiology Outpatient Administrator

4 weeks ago

Oxford, United Kingdom Oxford University NHS Foundation Trust Full time

Key ResponsibilitiesCoordinate requests from patients, carers and healthcare workforce staffs to book clinical procedures in isolation or in combination with other procedures or out-patient consultations. (Contacts include those within the Trust, Primary Care and other secondary/tertiary centres.) Liaise with multidisciplinary team to assist the prioritisation of clinical procedures.Book procedure arrangements into EPR and other systems at times appropriate toindividual patient request, clinical priority and procedure & electro-medical equipment availability. Use knowledge of clinical procedures and booking systems to resolve appointment arrangement conflicts and minimise patient journeys for multiple procedures. Communicate politely and effectively enquiries from patients, healthcare staff, carers and others, courteously receiving patients and carers booked for outpatients or imaging services.

Convey any changes to appointments sensitively with clear explanations for movement. Maintain high levels of customer service at all times delivering compassionate excellence Provide appropriate information and instructions to patients and carers and healthcare staff regarding a range of cardiac physiology clinical procedures. Enter relevant clinical and demographic information into clinical database system (Datacam/Solus) or other PC based systems (E.G. Microsoft Access/Excel).

Sorting incoming post and taking appropriate action Use knowledge of National and local waiting-time standards and liaise with clinical staff to ensure breach does not occur. Use appropriate EPR functions to locate and list patient appointment arrangements. Arrange patient transport/translators where appropriate in line with Trusts protocol. Take part in the covering of reception area welcoming patients and ensuring they are checked in and out of clinic in a professional and courteous manner.Ensure that all appointments are checked in/out and that appropriate coding is completed to ensure Trust income is secured.

Ensure full patient clinic lists are updated and generated a minimum of 24 hrs prior to clinicProvide full clinic preparation for patient notes. Liaising with medical records and staff within the hospital to ensure that all notes and referral letters are available for clinic atleast 24hrs before clinic, including all necessary information for the appointment (last letter, diagnostic results) deliver for review all outpatient referrals from GPs on the E-Referral system, working with clinical teams to ensure that timely triage of these referrals is undertaken. Booking all diagnostic tests requested in line with the clinic rules, patient needs and Consultant requirements. Using the hospital EPR system to obtain and returning health records for authorised users from various departments within the hospital.

Contribute to the development, maintenance and implementation of local policies and operating procedures..

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