Client Administrator

5 months ago

Watford, United Kingdom Service Innovation Group UK Full time

**Job Title**: Client Administrator

**Salary**: £24,000 per annum

**Location**: Watford

**Hours**: Monday to Friday (08.30 - 17.30)

**Role Overview**

Our client, one of the world’s largest credit card providers, partners with Service Innovation Group to fulfil a key field marketing function within their wider merchant engagement program. The client activity is primarily focused on increasing their engagement points across a wide range of businesses spanning 12 European markets through field visits.

The Client Administrator (CA) role is extremely important to us, as the key focus is to support the wider team, ensuring that we have everything we need to activate our clients’ objectives at the point of purchase. The CA will be proactive in approach, ensuring all our Field Agents have everything that they need, providing administrative support, taking ownership to produce ID badges and organise point of sale deliveries as well as managing inventory.

The CA will also play an integral role in the cleansing of call files helping to ensure that our field team have best opportunity to deliver the targets set by our client by providing full visibility of the retailer visits they need to carry out.

**Responsibilities**
- Work with the Client Services Team (CST) on all aspects of the day-to-day running of activities, providing full administration services to support our clients’ projects.
- Liaise with our Field Agents and European partners to gather campaign feedback.
- Assist in creating and gathering content for internal newsletters.
- Develop and maintain the necessary administration & reporting systems, practices and procedures necessary for the smooth running of the operation.
- Be pro-active in all areas, seeking to develop and maintain effective working relationships with our client, internal departments and field agents.
- Work alongside our Compliance and Audit Manager in the cleansing of call files.
- Implement robust practices to develop and update process documents for all tasks, store and maintain within the Retail Bible.
- Support the CST as needed during busy periods, provide holiday cover and take on additional responsibilities where needed.
- Accurate and timely delivery of agreed tasks and reporting against agreed timescales

**Experience & skills**
- Excellent communication and outstanding organisational skills.
- An eye for detail, a critical thinker and problem solver.
- Competent in MS Office (Excel, PowerPoint, Databases).
- Great telephone manner
- Able to manage your own time effectively and be a self-starter.
- Ability to prioritise work effectively to meet different business requirements.
- Have a flexible working approach and be able to communicate with colleagues across all levels.
- Works well in a team and provides support to others

**What we offer in return**
- 33 days annual leave including bank holidays
- Additional holiday for long service
- Buy/Sell Holiday
- Private Medical and Dental insurance for you and your loved ones,
- Life assurance 4x of your salary
- Employee assistance program including free and confidential 24/7 GP services
- Monthly Wellbeing Allowance
- Electric Car Scheme
- Flexible working
- Training opportunities for personal development through Smart Learn
- Paid volunteering days
- Free season ticket for parking
- We finish at 4pm on Friday's
- Quarterly events to celebrate success

**D&I Statement**
At Service Innovation Group (SIG), we strive to create an environment of Diversity, Inclusion & Belonging where every voice is heard and valued. Our Great Place to Work accreditation as best employer of the year for women, reflects our dedication to an inclusive culture. As a carbon-neutral and a living wage employer, we're dedicated to creating a vibrant workplace. Join our dynamic, inclusive environment where your unique contributions drive our success

Service Innovation Group provides a wide range of services and activities, and they are all designed to highlight your product in a busy, highly competitive marketplace.

We embrace all of the associated challenges and provide creative, effective solutions to ensure that retail execution never lets your brand down.

We work in constantly shifting environments to provide our clients with services that are innovative by drawing on years of experience in managing and motivating Field teams.

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