Visitor Services Assistant

4 weeks ago

Carmarthenshire, United Kingdom National Botanic Garden of Wales Full time

This is an exciting opportunity for someone with an interest in customer service and enthusiasm for working as part of a flexible team to contribute to the success of one of the most iconic destinations in Wales.

The National Botanic Garden of Wales is making a real difference to conservation, education, sustainability, and the enjoyment of the visitor.

Visitor Services Assistants are part of the Retail and Admissions team at the Botanic Garden, predominantly working in the Botanic Garden’s main entrance, the Gatehouse, but also at its retail outlets - Y Pot Blodyn Garden Centre and the Gift Shop.

Responsibilities include providing a wide range of high standard customer direction and information services, promoting admission and membership sales, and encouraging visitor enjoyment. Responding to routine and individual needs, covering for others in the Retail team as well as more widely across the Garden, and supporting the Garden’s core mission. Tasks are varied and involve collecting and coordinating information and activities, driving buggies around the site, and contributing to a range of other service activities that promote the Garden’s reputation and ongoing success.

Someone who can juggle priorities while staying calm when under pressure in a busy environment, you will also be well organised, dependable and adaptable. This role requires a well-mannered, smart and polite individual, keen to advise and assist visitors and to provide high levels of customer care. You must be able to work flexible hours including weekends, Bank Holidays and special events as well as covering in other departments if required.

GENERAL RESPONSIBILITIES
- Demonstrating high standards of customer care at all times. Aiming to promote visitor enjoyment, maximise sales, and encourage return visits as well as wider customer satisfaction and positive feedback.
- Working reliably, efficiently, and creatively with others in the gatehouse and retail team, ensuring operations are smooth and needs are covered at all times.
- Contributing and communicating as a member of the Garden staff team to any activities or duties that support and promote the Garden, and help in its smooth day-to-day running and its overall success.
- Supporting and promoting the ethos, activities, and reputation of the National Botanic Garden of Wales. Facilitating and encouraging use of the Welsh language.
- Observing health and safety systems and procedures. You have a responsibility to work safely at all times and to report any potential hazards, faults or problems to the Visitor Services Manager, the Duty Manager, or an appropriate responsible or senior person.
- In all aspects of the role, building excellent relationships with others inside and beyond the Garden is expected.

SPECIFIC DUTIES
- Attending for work punctually and dependably with a clean and smart appearance while adhering to a uniform policy and wearing a name badge at all times.
- Selling admissions and events tickets, gift vouchers, Garden guides, trail-guides and other materials or items. Dealing with group booking enquiries, sending out booking forms, greeting coach groups on arrival.
- Actively promoting and encouraging sales of Gift Aid and membership to our visitors in an effective, efficient and friendly manner.
- Guiding visitors and others by indicating where things are in the garden, what is on, the areas of interest, and what to look out for. Learning about, and increasing your personal knowledge of the Garden and its activities in order to be able to do this effectively.
- Taking money and handling cash using the EPOS till system. This includes handling credit/ debit cards and gift vouchers. Providing change to other staff if needed. Cashing up at the end of the day, ensuring that the tills balance.
- Taking a pride in the Gatehouse environment, keeping all work areas, entrance and subsequent areas for visitors clean, tidy and in order.
- Gathering information, entering data into spreadsheets, and monitoring and reporting Gatehouse information and customer feedback.
- Checking the buggies, driving as requested to transport visitors or items around the Garden, and reporting any faults.
- Liaising and working with Volunteers, acting also as a Volunteer liaison point.
- Dealing with enquiries about mobility access and aids, organising and booking aids, and showing people how to use the mobility scooters or helping them get wheelchairs.
- Taking lost/found property enquiries and entering into the appropriate files.
- As necessary participating actively ‘hands-on’ as part of on-floor trading team throughout the Garden (gift shop, plant sales, or other areas).
- Dealing politely with visitor comments and complaints, responding directly or as appropriate taking note and referring matters elsewhere.
- As required acting as the focal coordinating point for any accidents and incidents, liaising with other staff and/or the Duty manager as necessary.

**Job Types**: Full-time, Pa

  • Casual Visitor Services Assistant

    1 month ago

    Carmarthenshire, United Kingdom National Botanic Garden of Wales Full time

    This is an exciting opportunity for someone with an interest in customer service and enthusiasm for working as part of a flexible team to contribute to the success of one of the most iconic destinations in Wales. The National Botanic Garden of Wales is making a real difference to conservation, education, sustainability, and the enjoyment of the...

  • Assistant Service Manager

    2 weeks ago

    Carmarthenshire, United Kingdom Brook Street UK Full time

    Job Opportunity: Assistant Supported Living ManagerLocation: CarmarthenSalary: £24,024 per annumHours: Full-time, 35 hours per week, days onlyWe are currently seeking an Assistant Supported Living Manager to join our client in Carmarthen. This is a fantastic opportunity for an individual with senior experience in health and social care to make a meaningful...

  • Horticulture Apprentice

    1 week ago

    Carmarthenshire, United Kingdom National Trust Full time

    Come and join us on a National Trust apprenticeship where we will support and develop you to play an integral part in our work to protect historic sites, tackle climate change, and help people and nature thrive. You do not need experience for this role, just plenty of enthusiasm and a desire to learn. As one of our Horticulture Apprentices,...

  • Energy Sector Team Assistant

    2 weeks ago

    Llanelli, Carmarthenshire, United Kingdom Total Staff Services Full time

    Administrative Assistant (Eco Industry Experience Preferred) Company Introduction: Our client, a key player in the eco industry, specializing in installations and ECO grants, striving for energy efficiency through services like boiler installations and insulation.

  • Energy Sector Team Assistant

    2 weeks ago

    Llanelli, Carmarthenshire, United Kingdom Total Staff Services Full time

    Administrative Assistant (Eco Industry Experience Preferred) Company Introduction: Our client, a key player in the eco industry, specializing in installations and ECO grants, striving for energy efficiency through services like boiler installations and insulation.

  • Assistant Service Manager

    3 weeks ago

    Carmarthen, Carmarthenshire, United Kingdom Brook Street UK Full time

    Job Opportunity: Assistant Supported Living Manager Location: Carmarthen Salary: £24,024 per annum Hours: Full-time, 35 hours per week, days only We are currently seeking an Assistant Supported Living Manager to join our client in Carmarthen. This is a fantastic opportunity for an individual with senior experience in health and social care to make a...

  • Assistant Service Manager

    2 weeks ago

    Carmarthen, Carmarthenshire, United Kingdom Brook Street UK Full time €24,024

    Job Opportunity: Assistant Supported Living Manager Location: Carmarthen Salary: £24,024 per annum Hours: Full-time, 35 hours per week, days only We are currently seeking an Assistant Supported Living Manager to join our client in Carmarthen. This is a fantastic opportunity for an individual with senior experience in health and social care to make a...

  • Assistant Service Manager

    2 weeks ago

    Carmarthen, Carmarthenshire, United Kingdom Brook Street UK Full time €24,024

    Job Opportunity: Assistant Supported Living Manager Location: Carmarthen Salary: £24,024 per annum Hours: Full-time, 35 hours per week, days only We are currently seeking an Assistant Supported Living Manager to join our client in Carmarthen. This is a fantastic opportunity for an individual with senior experience in health and social care to make a...

  • Assistant Service Manager

    3 weeks ago

    Carmarthen, Carmarthenshire, United Kingdom Brook Street UK Full time

    Job Opportunity: Assistant Supported Living Manager Location: Carmarthen Salary: £24,024 per annum Hours: Full-time, 35 hours per week, days only We are currently seeking an Assistant Supported Living Manager to join our client in Carmarthen. This is a fantastic opportunity for an individual with senior experience in health and social care to make a...

  • Assistant Service Manager

    3 weeks ago

    Carmarthen, Carmarthenshire, United Kingdom Brook Street UK Full time

    Job Opportunity: Assistant Supported Living Manager Location: Carmarthen Salary: £24,024 per annum Hours: Full-time, 35 hours per week, days only We are currently seeking an Assistant Supported Living Manager to join our client in Carmarthen. This is a fantastic opportunity for an individual with senior experience in health and social care to make...

  • Assistant Service Manager

    2 weeks ago

    Carmarthen, Carmarthenshire, United Kingdom Brook Street UK Full time €24,024

    Job Opportunity: Assistant Supported Living Manager Location: Carmarthen Salary: £24,024 per annum Hours: Full-time, 35 hours per week, days only We are currently seeking an Assistant Supported Living Manager to join our client in Carmarthen. This is a fantastic opportunity for an individual with senior experience in health and social care to make...

  • TA Assistant

    6 days ago

    Carmarthenshire, United Kingdom TeacherActive Full time

    Job Title: Teaching AssistantStart Date: Immediate68 per hourQuestion 1: Have you got experience working with children?At TeacherActive we are excited to be working with a number of schools across Carmarthen. The schools have a wonderful community feel creating a vibrant and welcoming atmosphere for their children and staff members. The schools are Welsh...

  • Assistant Support Services Manager

    3 weeks ago

    Carmarthen, Carmarthenshire, United Kingdom Brook Street Social Care Full time

    Assistant Supported Living Manager Hours: Full-time, 35 hours per week, days only We are currently seeking an Assistant Supported Living Manager to join our client in Carmarthen. This is a fantastic opportunity for an individual with senior experience in health and social care to make a meaningful difference in the lives of adults with learning...

  • Assistant Support Services Manager

    1 week ago

    Carmarthen, Carmarthenshire, United Kingdom Brook Street Social Care Full time €24,024

    Assistant Supported Living Manager Hours: Full-time, 35 hours per week, days only We are currently seeking an Assistant Supported Living Manager to join our client in Carmarthen. This is a fantastic opportunity for an individual with senior experience in health and social care to make a meaningful difference in the lives of adults with learning...

  • Administrative Assistant

    2 weeks ago

    Llanelli, Carmarthenshire, United Kingdom Total Staff Services Full time

    Job Title: Administrative Assistant (Eco Industry Experience Preferred) Company Introduction: Our client, a key player in the eco industry, specializing in installations and ECO grants, striving for energy efficiency through services like boiler installations and insulation. With nearly a decade of experience, they are dedicated to sustainable practices...

  • Administrative Assistant

    3 weeks ago

    Llanelli, Carmarthenshire, United Kingdom Total Staff Services Full time

    Job Title: Administrative Assistant (Eco Industry Experience Preferred) Company Introduction: Our client, a key player in the eco industry, specializing in installations and ECO grants, striving for energy efficiency through services like boiler installations and insulation. With nearly a decade of experience, they are dedicated to sustainable practices...

  • Administrative Assistant

    2 days ago

    Llanelli, Carmarthenshire, United Kingdom Total Staff Services Full time

    Company Introduction: Our client, a key player in the eco industry, specializing in installations and ECO grants, striving for energy efficiency through services like boiler installations and insulation. With nearly a decade of experience, they are dedicated to sustainable practices and continuous expansion. You can get further details about the nature of...

  • Assistant Service Manager

    3 weeks ago

    Carmarthen, Carmarthenshire, United Kingdom Brook Street Social Care Full time

    Job Opportunity: Assistant Supported Living Manager Location: Carmarthen Salary: £24,024 per annum Hours: Full-time, 35 hours per week, days only We are currently seeking an Assistant Supported Living Manager to join our client in Carmarthen. This is a fantastic opportunity for an individual with senior experience in health and social care to make a...

  • Assistant Service Manager

    1 week ago

    Carmarthen, Carmarthenshire, United Kingdom Brook Street Social Care Full time €24,024

    Job Opportunity: Assistant Supported Living Manager Location: Carmarthen Salary: £24,024 per annum Hours: Full-time, 35 hours per week, days only We are currently seeking an Assistant Supported Living Manager to join our client in Carmarthen. This is a fantastic opportunity for an individual with senior experience in health and social care to make a...

  • Assistant Service Manager

    2 weeks ago

    Carmarthen, Carmarthenshire, United Kingdom Brook Street UK Full time €24,024

    Job Opportunity: Assistant Supported Living Manager Location: CarmarthenDo you have the following skills, experience and drive to succeed in this role Find out below.Salary: £24,024 per annumHours: Full-time, 35 hours per week, days only We are currently seeking an Assistant Supported Living Manager to join our client in Carmarthen. This is a fantastic...