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Catering Team Member

4 months ago

Colchester, United Kingdom Colchester Zoo Full time

**Colchester Zoo is home to over 160 species and is dedicated to supporting conservation projects around the globe. As an award-winning visitor attraction with over 1 million guests visiting each year, every staff member at the zoo works together to ensure that our guests have an enjoyable and unforgettable experience.**

**JOB TITLE**:
**Catering Team Member**

We are looking for people to fill vacancies that have arisen in the Catering Team as we get ready for our main summer season at our award-winning zoo, East Anglia’s premier tourist attraction.

As part of our organization’s mission statement, we aim to provide guests with an excellent customer experience. Successful applicants will make a significant contribution to this by ensuring guests are served a variety of different types of food, drinks and ice creams across the 13 restaurants and outlets across the zoo.

You could be working in an ice cream shop, snack shop or in our main Penguini’s Restaurant.

We need everyone to play a part whether you are assisting with washing up, clearing and cleaning tables, preparing and serving food or dealing with payments.

The right people do not need to have prior experience in catering but do need to adaptable and excited to learn new skills. No two days are the same at Colchester Zoo and in these roles, you can be assured of a variety of tasks and roles across your working day.

**If you are**:

- hard-working and committed.
- organised and methodical.
- outgoing and adaptable and willing to learn
- able to remain pleasant and calm in a busy and demanding environment
- patient, professional and courteous when dealing with guest enquiries
- confident and outgoing with high standards of personal appearance
- passionate about delivering exceptional guest service
- flexible and adaptable to changes
- able to work well as part of a team and independently.

**we would love to hear from you**

**KEY RESPONSIBILITIES**:

- Support the Catering managers and other team members to perform the required daily operations and any tasks deemed appropriate.
- Ensure that all guests receive a warm, friendly and memorable welcome.
- Contribute to maintaining the cleanliness within buildings and of the equipment in them.
- Ensure a good knowledge of services, products and the law around food and hygiene. Training on Natasha’s law will be provided.
- Operate and complete tasks in accordance with the Company’s Health & Safety Policy
- Be flexible and ready to move to different Catering restaurants and outlets as the business needs and at times support other commercial departments.

**SKILLS AND QUALIFICATIONS**:

- Punctual, hard-working and able to use own initiative
- A highly motivated individual with excellent guest service skills
- Ability to work under pressure and juggle competing priorities in a busy, fast paced and challenging environment with minimum supervision
- Excellent and clear communication skills for a range of customer needs and abilities
- Ability to work collaboratively within a team
- To work calmly and effectively in a high-pressure environment
- Maintenance of hygienic and safe working environments
- Ability to interact positively and professionally with the public, and colleagues

**EXPERIENCE**:
No previous experience needed.

**WORKING HOURS**:

- This is a zero-hour position
- Availability to work weekends and across holiday periods is an essential requirement
- Weekday term time availability is also desirable
- Typical shifts may be 1-2 days at weekends and up to 5 days during holiday periods

**UNIFORM**:
Uniform will be provided. Uniform must be worn at all times with a name badge.

**SALARY**:
**Job Types**: Part-time, Fixed term contract
Contract length: 6 months
Part-time hours: 8 - 20 per week

**Salary**: £6.50-£10.00 per hour

**Benefits**:

- Company events
- Discounted or free food
- Employee discount
- On-site parking

Schedule:

- Weekend availability

Shift availability:

- Day shift (preferred)

Work Location: One location

Application deadline: 02/05/2023
Expected start date: 07/05/2023