Patient Care Coordinator

Patient Care Coordinator

Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck.
Medical Reception & Chaperone Duties
KAL-Med Private Clinic | Livingston, West Lothian
Salary: £28,028 – £34,834.80 per annum (£14.00 – £17.40 per hour)
Job Type: Full-time, Permanent
Working Hours: 38.5 hours per week
Work Location: On-site, Livingston
Grow With Us. Let's Build Something Great Together.
Join Our Team
KAL-Med Private Medical Clinic is seeking a reliable, organised and professional Patient Care Coordinator to join our team in Livingston.
You will be the first point of contact for our patients, helping to ensure a smooth, welcoming and well-organised experience throughout their visit.
The position combines medical reception, patient administration, appointment coordination and chaperone duties during gynaecological consultations.
We are looking for someone who takes responsibility for their work, communicates confidently and is interested in building a long-term career with our clinic.
Previous medical experience is not essential. Full paid training will be provided.
Your Responsibilities
Welcome patients and assist them throughout their visits.
Handle telephone calls, emails and patient enquiries in Polish and English.
Manage appointments, patient registrations and booking schedules.
Process payments and explain clinic fees and booking procedures.
Support patients before and after consultations.
Act as a medical chaperone during gynaecological examinations and procedures following appropriate training.
Maintain accurate patient records and confidential information.
Assist the medical team with administrative and operational duties.
Maintain the cleanliness, organisation and professional appearance of the clinic.
Follow established clinic policies, procedures and confidentiality requirements.
What We're Looking For
Essential:
Confident spoken and written English and Polish.
Excellent communication and customer service skills.
A professional, calm and respectful approach to patients.
Reliability, punctuality and a strong sense of responsibility.
Good organisational skills and attention to detail.
Basic computer skills and willingness to learn new systems.
Ability to manage multiple tasks in a busy environment.
Willingness to undertake medical chaperone training.
Availability to work every Saturday.
Desirable:
Previous experience in customer service, administration or healthcare.
Experience handling telephone enquiries and appointment bookings.
Familiarity with office administration or record-keeping systems.
We welcome applications from individuals looking to move into healthcare from other professional backgrounds.
Working Hours
Tuesday – Friday: 8:30 am – 5:00 pm
Saturday: 8:30 am – 6:00 pm
Sunday & Monday: Off
38.5 paid hours per week, including a 60-minute unpaid break each working day.
Saturday working is mandatory.
What We Offer
Competitive salary: £28,028 – £34,834.80 per annum.
Permanent, full-time employment.
Fully paid induction and job-specific training.
Opportunities for professional development within private healthcare.
A varied role combining patient contact and administration.
A supportive, professional working environment.
Statutory paid annual leave and workplace pension, subject to eligibility.
Apply Today
If you are dependable, enjoy working with people and are looking for a long-term opportunity in private healthcare, we would like to hear from you.
Please send your CV to:

Email subject: Patient Care Coordinator – Livingston
KAL-Med Private Medical Clinic
Livingston, West Lothian

Welcome patients and assist them throughout their visits.
Handle telephone calls, emails and patient enquiries in Polish and English.
Manage appointments, patient registrations and booking schedules.
Process payments and explain clinic fees and booking procedures.
Support patients before and after consultations.
Act as a medical chaperone during gynaecological examinations and procedures following appropriate training.
Maintain accurate patient records and confidential information.
Assist the medical team with administrative and operational duties.
Maintain the cleanliness, organisation and professional appearance of the clinic.
Follow established clinic policies, procedures and confidentiality requirements.

What We're Looking For
Essential:
Confident spoken and written English and Polish.
Excellent communication and customer service skills.
A professional, calm and respectful approach to patients.
Reliability, punctuality and a strong sense of responsibility.
Good organisational skills and attention to detail.
Basic computer skills and willingness to learn new systems.
Ability to manage multiple t