Senior Delivery Manager

Location: Stafford; City of Westminster; Scotland; WalesSalary: 42,914

Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.
- 53,081 per yearEmployment: Full timeCategory: Project Delivery ManagerPosted: 2026-10-30Valid to: 2026-11-12Apply: : HM Courts and Tribunals ServiceJob summaryThis position is based nationally.Job descriptionHM Courts and Tribunals ServiceJob Title: Senior Delivery ManagerGrade: SEODirectorate:Digital Technology Services (DTS)Location:London / NationalContract Type: PermanentWorking Pattern: Full-time/ Flexible WorkingThis is a full-time position only due to the nature of the role.Successful applicants will be expected to be office based 3 days per week in any HMCTS Office (subject to business availability).IntroductionHM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales.

Our roles support our service users and colleagues, where people and businesses access potentially life-changing justice.

We’re looking for individuals who are committed to public service and want to make a difference in people’s lives in delivering justice.

If you’re interested in developing a career with a real purpose, please apply.Job DescriptionAs a Senior Delivery Manager, you will be a Scrum Master at heart with a strong focus on delivery.

You will be accountable for the effective delivery of complex, high-risk products and services.

You will have a strong background as a Scrum Master (or similar role) and experience across a range of products and services, throughout the entire product life cycle.

You will have some responsibility and accountability as a point of escalation.

You will also be accountable for the performance and coaching of agile software development teams.

Your CV should demonstrate your ability and experience of creating and coaching self-organising, high performing agile delivery teams.Key Responsibilities:Your role as a Senior Delivery Manager will encompass several key responsibilities listed below (but not limited to):Build and maintain teams, ensuring they are motivated, collaborating and working wellIdentify obstacles and help the team to overcome themFacilitate the delivery flow of a team, managing the pace and tempoFocus the team on what is most important to the delivery of products and servicesEncourage and facilitate continuous improvement of the delivery teamCoach and mentor both team members and others to apply the most appropriate agile and lean tools and techniquesIdentify and compare the best processes or delivery methods to useWork with contracted suppliers and manage stakeholders’ expectationsActively address internal and external risks, issues and dependencies including where ownership exists outside the teamSkills & Experience:You can use a continuous approach to planning, forecasting, estimating, managing uncertainty, metrics and measurements, contingency planning and road mapping.You have Team management experience leading and developing a digital delivery team.You are able to communicate with others in a clear, honest and enthusiastic way to build trust.

You explain complex issues in a way that is easy to understand.

Be able to provide updates for senior stakeholders and adept at explaining complex issues to a non-technical audience.You ensure everyone clearly understands and owns their roles, responsibilities and priorities, ensuring timely quality outcomes are delivered.Essential Criteria:Can recognize when something does not work and encourage a mindset of experimentationAdapt and reflect, be resilient and have the ability to see outside of the processUse a blended approach depending on the contextMeasure and evaluate outcomesKnow how to help teams to manage and visualize outcomesHave had experience in applying Agile principles in practice, can identify and compare the best framework or delivery methods and tools to useCan facilitate difficult discussions within the team or with diverse senior stakeholdersManage delivery products and services at different phases and understands how the needs of the team and the product vary across the stages of the product life cycleApplication process:This role will be recruited using a combination of Government Digital and Data (GDD) Profession Capability Framework and Success Profiles Frameworks during the sift and interview process.

Using GDD we will then determine if you will be paid an additional allowance, on top of your basic salary.

This role is within the Product and Delivery Job Family, Delivery Manager role, at Delivery Manager level.

but carries the title Senior Delivery Manager within DTS.Stage 1
- Sift:To apply for this position, you must submit the following as part of your application:An anonymisedCV, setting out your career history, key responsibilities