Current jobs related to Facilities Helpdesk Supervisor - Manchester - Hesketh James

  • Helpdesk Supervisor

    7 days ago

    Manchester, United Kingdom CBW Staffing Solutions Full time

    Helpdesk Supervisor OpportunityWe are seeking a highly skilled and experienced Helpdesk Supervisor to join our team at CBW Staffing Solutions. As a Helpdesk Supervisor, you will be responsible for managing service levels to ensure excellent customer experience on the FM helpdesk.Key Responsibilities:Schedule and manage reactive and help desk call outs.Review...

  • Helpdesk Supervisor

    7 days ago

    Manchester, United Kingdom CBW Staffing Solutions Full time

    Helpdesk Supervisor OpportunityWe are seeking a highly skilled and experienced Helpdesk Supervisor to join our team at CBW Staffing Solutions. As a Helpdesk Supervisor, you will be responsible for managing service levels to ensure excellent customer experience on the FM helpdesk.Key Responsibilities:Schedule and manage reactive and help desk call outs.Review...

  • Helpdesk Supervisor

    2 weeks ago

    Manchester, United Kingdom CBW Staffing Solutions Full time

    Job Description**Job Title:** Helpdesk Supervisor**Job Summary:** We are seeking a highly skilled and experienced Helpdesk Supervisor to join our team at CBW Staffing Solutions. The successful candidate will be responsible for managing service levels to ensure excellent customer experience on the FM helpdesk.Key Responsibilities:Schedule and Manage Helpdesk...

  • Helpdesk Supervisor

    2 weeks ago

    Manchester, United Kingdom CBW Staffing Solutions Full time

    Job Description**Job Title:** Helpdesk Supervisor**Job Summary:** We are seeking a highly skilled and experienced Helpdesk Supervisor to join our team at CBW Staffing Solutions. The successful candidate will be responsible for managing service levels to ensure excellent customer experience on the FM helpdesk.Key Responsibilities:Schedule and Manage Helpdesk...

  • Helpdesk Supervisor

    2 hours ago

    Manchester, United Kingdom CBW Staffing Solutions Full time

    Helpdesk Supervisor Job DescriptionCBW Staffing Solutions is seeking a skilled Helpdesk Supervisor to join our team. As a Helpdesk Supervisor, you will be responsible for managing service levels to ensure excellent customer experience on the FM helpdesk.Key Responsibilities:Schedule reactive and help desk call outs.Review jobs received during the working day...

  • Facilities Helpdesk Operative Casual

    5 months ago

    Manchester, United Kingdom Sodexo Full time

    Job Introduction Liaise with the Facilities Management service staff in a professional manner in order that a quality service is provided at all timesReport and detail any disruption to the Helpdesk system immediately to the Helpdesk Supervisor or the Service Manager in their absenceOperate the service in accordance with the Helpdesk Procedures ManualProvide...

  • Helpdesk Supervisor

    2 months ago

    Manchester, United Kingdom CBW Staffing Solutions Full time

    Helpdesk Supervisor - Manchester City Centre - Up to £36k per annum  CBW is recruiting on behalf of one of our key clients is looking for a Helpdesk Supervisor to manage service levels to ensure excellent customer experience on the FM helpdesk. The successful candidate will be responsible for ensuring that customer expectations are consistently exceeded...

  • Helpdesk Supervisor

    2 months ago

    Manchester, United Kingdom CBW Staffing Solutions Ltd Full time

    Helpdesk Supervisor - Manchester City Centre - Up to £36k per annum CBW is recruiting on behalf of one of our key clients is looking for a Helpdesk Supervisor to manage service levels to ensure excellent customer experience on the FM helpdesk.The successful candidate will be responsible for ensuring that customer expectations are consistently exceeded...

  • Helpdesk Supervisor

    2 weeks ago

    Manchester, United Kingdom CBW Staffing Solutions Full time

    Job SummaryCBW Staffing Solutions is seeking a highly skilled Helpdesk Supervisor to join our team. As a Helpdesk Supervisor, you will be responsible for managing service levels to ensure excellent customer experience on the FM helpdesk.Key ResponsibilitiesSchedule and Manage Helpdesk ActivitiesSchedule reactive and help desk call outs.Review jobs received...

  • Helpdesk Supervisor

    3 weeks ago

    Manchester, United Kingdom CBW Staffing Solutions Full time

    Job SummaryCBW Staffing Solutions is seeking a highly skilled Helpdesk Supervisor to join our team. As a Helpdesk Supervisor, you will be responsible for managing service levels to ensure excellent customer experience on the FM helpdesk.Key ResponsibilitiesSchedule and Manage Helpdesk ActivitiesSchedule reactive and help desk call outs.Review jobs received...

  • Facilities Maintenance Planner

    3 weeks ago

    Manchester, United Kingdom VINCI Facilities Full time

    Job SummaryWe are seeking a skilled Facilities Maintenance Planner to join our team at VINCI Facilities. As a key member of our facilities management team, you will be responsible for owning and governing the regional and establishment level planned maintenance programme across the South East MoD Built Estate.Key ResponsibilitiesIssuing planned maintenance...

  • Facilities Maintenance Planner

    1 week ago

    Manchester, United Kingdom VINCI Facilities Full time

    Job SummaryWe are seeking a skilled Facilities Maintenance Planner to join our team at VINCI Facilities. As a key member of our facilities management team, you will be responsible for owning and governing the regional and establishment level planned maintenance programme across the South East MoD Built Estate.Key ResponsibilitiesIssuing planned maintenance...

  • Facilities Maintenance Planner

    1 week ago

    Manchester, United Kingdom VINCI Facilities Full time

    Job SummaryWe are seeking a skilled Facilities Maintenance Planner to join our team at VINCI Facilities. As a key member of our facilities management team, you will be responsible for owning and governing the regional and establishment level planned maintenance programme across the South East MoD Built Estate.Key ResponsibilitiesIssuing planned maintenance...

  • Facilities Maintenance Coordinator

    20 hours ago

    Manchester, United Kingdom VINCI Facilities Full time

    Job Title: Facilities Maintenance PlannerJob Summary:We are seeking a skilled Facilities Maintenance Planner to join our team at VINCI Facilities. As a key member of our operations team, you will be responsible for owning and governing the regional and establishment level planned maintenance programme across the South East MoD Built Estate.Key...

  • Facilities Maintenance Coordinator

    23 hours ago

    Manchester, United Kingdom VINCI Facilities Full time

    Job Title: Facilities Maintenance PlannerJob Summary:We are seeking a skilled Facilities Maintenance Planner to join our team at VINCI Facilities. As a key member of our operations team, you will be responsible for owning and governing the regional and establishment level planned maintenance programme across the South East MoD Built Estate.Key...

  • Facilities Helpdesk Coordinator

    1 month ago

    Manchester, United Kingdom HVAC Recruitment Full time £13

    Position Title: Helpdesk CoordinatorEmployment Type: Temporary to PermanentCompensation: £13 per hourOrganization: HVAC RecruitmentPosition Summary: We are looking for a committed and meticulous Helpdesk Coordinator to become part of our vibrant team. By leveraging advanced scheduling software, you will facilitate the effective execution of tasks by...

  • Property and Facilities Helpdesk Specialist

    2 weeks ago

    Manchester, United Kingdom Ardonagh Advisory Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Property and Facilities Helpdesk Specialist to join our Operations team at Ardonagh Advisory. As a key member of our team, you will be responsible for providing exceptional customer service, managing maintenance requests, and ensuring compliance with regulations.Key ResponsibilitiesRespond to...

  • Property and Facilities Helpdesk Specialist

    2 weeks ago

    Manchester, United Kingdom Ardonagh Advisory Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Property and Facilities Helpdesk Specialist to join our Operations team at Ardonagh Advisory. As a key member of our team, you will be responsible for providing exceptional customer service, managing maintenance requests, and ensuring compliance with regulations.Key ResponsibilitiesRespond to...

  • Property & Facility Helpdesk Advisor

    3 weeks ago

    Manchester, United Kingdom The Ardonagh Group Full time

    Based in Central Manchester, this exciting new Property & Facilities (P&F) Helpdesk Advisor opportunity has arisen to join our Operations team to provide support in planning maintenance to ensure we are compliant with regulations, dealing quickly and professionally with issues as they are reported to us and to provide class leading customer service. You...

  • Helpdesk Advisor

    3 months ago

    Manchester, United Kingdom The Ardonagh Group Full time

    **Property and Facilities Helpdesk Advisor - Manchester - ARDJH886001** **Purpose of the Role** Based in Central Manchester, this exciting new Property & Facilities (P&F) Helpdesk Advisor opportunity has arisen to join our Operations team to provide support in planning maintenance to ensure we are compliant with regulations, dealing quickly and...

Facilities Helpdesk Supervisor

4 months ago

Manchester, United Kingdom Hesketh James Full time

Role: Facilities Help Desk Supervisor

Location: Manchester

Salary: £30,000 to £33,000 per anum / Potential for Hybrid working.

We are recruiting for a Facilities Help Desk Supervisor to join a fast-growing, people focused and tech savvy Property Management Company.

This exciting role will lead and manage the property maintenance team and liaise with contractors to ensure the smooth running of the maintenance department.

People management experience is essential alongside experience of working in the Property Maintenance sector or a Facilities Management background.

This is an exciting opportunity to join a fast growing and fresh thinking, tech savvy property company.

Role Overview

The Facilities Helpdesk Supervisor is responsible for leading the helpdesk team to ensure the smooth running of the maintenance helpdesk.

· Day to day management of the Facilities Management Helpdesk Supervisor

· Oversee and support on all maintenance and troubleshooting of all reactive tasks, logged via phone, email and portal.

· Use the PSL to identify and assign contractors and external vendors to maintenance jobs, while leading the team to ensure the monitoring of performance and quality of service.

· Undertake regular reviews of call stats, maintenance reporting and trends.

· Continuously review the current preferred supplier list and schedule of rates

· Work closely with the maintenance contractors to assist with any queries.

· Provide weekly and monthly updates on maintenance workflows to the Senior Facilities Manager & Director of Assets and Property Management

· Drive customer service excellence through communication with tenants.

· Complete ongoing training and upskilling of the helpdesk team.

. Oversee wider business Facilities Management contracts including Laundry, Cleaning, Grounds maintenance.

. Undertake Contractor Reviews with Compliance team and Senior FM Manager

· Management of insurance Claims

Experience and Qualifications

· Experience of Managing a team is Essential.

· Experience of building strong working relationships with internal and external people / departments is required ie; tenants, contractors, colleagues (preferably in a facilities background)

· Technical facilities management knowledge within residential property or similar industry sector is highly desirable.

· Ability to effectively manage time and workload, successfully multitask and meet deadlines.

· Confident with IT systems, ability to effectively use Microsoft Excel and PowerPoint for data entry, produce reports and project work.

· Excellent written and oral communication skills

· Passionate about delivering excellent customer service.

Company Benefits

· Opportunity to join an exciting growing property company with vast expansion plans.

· Potential for future career progression

· Enhanced Pension

· 25 days annual leave, plus UK bank holidays

· Private health cover

· Learning and Development Opportunities

· Employee wellness programmes

· Company Events

· Employee Assistance Programme

APPLY NOW

Please note due to the number of applications we receive; we will only contact candidates that match the brief for this role. If you are not contacted, please take this as you have been unsuccessful on this occasion.

Hesketh James Recruitment are the managing agent for this role on behalf of the client.
In order to ensure your enquiry with regards to this position is dealt with quickly, please send in an up-to-date copy of your Curriculum Vitae in a Word Document format