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Desktop Support Engineer

1 month ago

London, United Kingdom Franklin Fitch Full time

As a Desktop Support Technician, you will play a critical role in ensuring the smooth operation of our end-user computing environment. You will be responsible for providing first-line technical support, resolving hardware and software issues, and assisting with various IT projects. This role requires a proactive individual with strong problem-solving skills, excellent communication abilities, and a passion for technology.

Key Responsibilities:

* Provide timely and effective desktop support to end-users, both in-person and remotely.

* Troubleshoot and resolve hardware, software, and network issues on Windows, macOS, and Linux platforms.

* Install, configure, and maintain desktop computers, laptops, printers, and other peripherals.

* Assist with the deployment and management of software applications.

* Manage user accounts, permissions, and access rights in Active Directory and other systems.

* Document technical issues, solutions, and procedures in the company’s knowledge base.

* Collaborate with other IT team members on projects and initiatives.

Required Skills and Qualifications:

* Proven experience as a Desktop Support Technician or in a similar technical support role.

* Strong knowledge of Windows and macOS operating systems.

* Experience with Microsoft Office Suite, Active Directory, and common enterprise applications.

* Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).

* Excellent troubleshooting and problem-solving skills.

* Strong communication skills, both written and verbal.

How to Apply: If you are a motivated individual with a passion for technology and helping others, we encourage you to apply for this exciting opportunity. Please submit your CV below