Service Engineer

2 weeks ago

Royal Tunbridge Wells, United Kingdom Andy File Associates Ltd Full time

Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards this permanent position.
Department: Water & Energy
Reporting to: GB Wastewater Engineer Manager
Location: Based in Kent/East Sussex (TN or BN Postcodes), Various locations GB
Scope of Role
The Service Engineer is a very responsible customer facing role and requires a great deal of communication and technical ability as well as a sound understanding of customer care and the systems operated by the company to perform the role. The Service Engineer is responsible for the safe and timely delivery of work allocated to them and reporting back as directed by company procedures that work has been completed satisfactorily and to the satisfaction of the customer and the company.
Compliance
* Cooperating with and support the compliance management system and encouraging personnel to do the same.
* Developing personnel awareness of product compliance obligations.
* Actively participate in corrective actions from concerns or internal audits.
* Ensuring that all personnel within their control are complying with the organisations product compliance obligations, policies, processes and procedures.
* Integrating product compliance obligations into existing business practises and procedures in their area of responsibility and encouraging a compliance culture.
* Encouraging their personnel to raise product compliance concerns.
Key Responsibilities
* Duties will vary according to the specific nature of work allocated but broadly the main duties are as follows.
* Obtain tasks using PDA software as provided and trained to use.
* Advise line manager and scheduling department immediately if you will have a problem getting to a job allocated to ensure customer is informed and advice why this event has occurred.
* Ensure customers are contacted first thing with ETA and keep up to date of any delays.
* Carry out a visual risk assessment on each job as required and raise any concerns with line manager.
* Provide feedback on parts used in line with procedures to complete a task ensuring at all times parts are pre-paid when dealing with an end-user.
* Deliver good customer service at all times and discuss with customer on all recommendations onsite including service plans and upgrade options and note these on your report.
* Carry out monthly stock takes on van stock or stock stored at lockups.
* Carry out on-the-job training as directed by your line manager and partake in personal training courses as required.
* Liaise with customer on site as required and keep them abreast of any issues/updates on their expectations and seek office involvement where additional unforeseen costs will require paid for.
* Vans will be tracked for health and safety and customer verification purposes, and you will be provided with a SATNAV system to ensure you take the most efficient routes between jobs.
* Ensure all company property and vehicles are maintained in line with company policy.
* Report and carry out any other requests required of your line manager as may arise in the normal course of business.
Key Competencies
Essential:
* Have at least 1 year electrical or mechanical engineering experience and be electrical competent.
* Physically fit to do the required job. A medical may be required.
* Hold a Clean Driving Licence and undertake a driving licence check.
* Have some experience working in a similar role/environment.
* IT literate especially on MS products and preferably in use of a PDA reporting system or service-based reporting package.
* Proven ability to fault find in a range of demanding environments.
Desirable:
* Minimum 2 Years’ Experience working in Wastewater/Water Industry.
* Proven experience working with Sewage Treatment/Pump Stations required.
* Experience in working in the sewerage treatment industry in a similar role.
* Experience and understanding of our client and other manufacturers’ Wastewater product.
Benefits
Salary base £28k -£31k (Can go to £32k if they have experience).
£100 a month full attendance bonus.
Up to additional £100 per month on additional sales leads bonus.
Company van and tablet provided.
Bonus: (subject to business achieving performance targets).
Leave: 33 days (including bank hols).
Pension: 5%.
Company smart save (discounts).
Gym discounts.
Free eye tests and money towards glasses.
Cycle to Work Scheme.
Employee Assistance Programme Giving you immediate access to support from specialist professionals. Get help with all of life’s questions, issues and concerns with LifeWorks. This service provides 24/7, 365 days a year.
Smart Health the new virtual health service from AIG Life, is available to you and your immediate family (children up to the age of 21 years of age). The service provides everybody with the opportunity to easily manage their health and wellbeing so that you too can live a long and healthy life. This includes 24/7 GP services.
Life Assurance- You are covered by the company’s life assurance policy in the event of your death whilst in service, four times your basic gross salary will be payable.
Referral Bonus- Refer a friend for an open vacancy with us and receive a financial reward of £500 (£250 received at 3 months, £250 at 6 months)

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