Switchboard Operator

Your new company
Working for the NHS as a Switchboard Operator on a rota basis for a long term temp role which could go permanent.
Shifts are 6am-2pm/ 2pm-10pm/ 10pm-6am. This would be 24/7, so you would sometimes be required to work weekends and bank holidays, depending on the rota. You will be expected to do a mix of these shifts across the week. For the 10pm - 6am shift you would be paid 33% extra on the base pay of £12.11 so it would be £16.10 per hour.
The role is based in Taunton.

Your new role
The Switchboard operator role is a very challenging and dynamic role for someone who enjoys using their own initiative to provide excellent customer service through a wide variety of tasks.
The post holder will provide the 1st point of contact for the Trust, using an efficient and reliable service to communicate with the general public, staff, health professionals and emergency services in a courteous and friendly manner and is responsive to the needs of the trust and its users.
Handling in excess of 60,000 calls per month and initiating emergency responses such as Cardiac Arrest Calls, Fire, Major Incidents, Helicopter Landings they are responsible for effectively understanding and working to a wide range of very highly complex work procedures and processes.Comprehensive and well-structured training and support is provided; they will be expected to take every opportunity to work from established guidelines enabling them to give a professional and courteous service to all.
This post will include effective administrative duties by supporting data entry and maintenance of spreadsheets and databases, other basic information systems, internal forms for use across the service /directorates.
What you'll need to succeed

Ability to prioritise own workload efficiently and effectively with limited supervision and working on own initiative, ensuring high quality work and agreed deadlines are met.
Provide efficient and friendly operator service, ensuring that all callers are dealt with in a timely, respectful and efficient manner.
Ability to exercise judgement in task related problem-solving. Ability to quickly switch between multiple computer applications (IT electronic systems).
This post holder will require advanced keyboard skills for regular use of computer, electronic systems. This role requires advanced and fast keyboard skills to quickly and accurately record the information required to transfer and log calls. What you'll get in return
A chance to make a difference in an interesting fast-paced role.
Pension contribution
35 days annual leave per year.
Weekly pay.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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