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Fluent German Travel Guest Relations Specialist

4 months ago

Euston, United Kingdom Antella Travel Recruitment Full time

Fluent German Speaking Travel Guest Relations Specialist
Base Salary to £45,000 deoending on experience and Benefits
Hybrid - Central London or fully remote within the UK
Our client is a leading high-end travel and concierge com
Our client is a leading high-end travel and concierge company offering a travel and lifestyle concierge service to their members.
They are now recruiting for a Fluent German Speaking Travel Guest Relations Specialist who will be responsible for resolving complaints and escalated complaints, providing support on all aspects of complaint resolution.
The role will involve resolving complaints efficiently and collaborate cross-functionally to drive member-focused outcomes.
This role will work closely with Operations, Proposition, Product and Global CX on providing solutions.
To be considered, candidates must be fluent German speakers who have a proven background within dealing with and resolving complex customer complaints within travel.
This is a Monday to Friday role is offered on a Hybrid - London or fully remote basis within the UK
Fluent German Speaking Travel Guest Relation Specialist Responsibilities:
Actively receive and resolve complaints raised by members, adhering to service level agreements (SLAs)
Maintain a complete understanding of corporate client SLAs and service deliverables.
Record all complaints accurately and propose enhancements to complaint handling processes.
Provide timely support for urgent complaints and escalations, ensuring fair and member-focused outcomes.
Participate in member success training and coaching sessions for Lifestyle Managers and Team Managers
Serve as a point of contact for client services, assisting with troubleshooting and improvement initiatives.
Fluent German Speaking Travel Guest Relations Specialist Experience Required
Extensive experience within the travel industry in a similar role
Ability to inbestigate and resolve complex flight and travel issues
Fluency in German
Excellent verbal and written communication skills
Passion for delivering exceptional service and advocating for clients.
Fluent German Speaking Travel Guest Relations Specialist Salary and Benefits
Base Salary to £45,000 depending on experience.
23 days annual leave
Hybrid or remote
Monday to Friday role
Discounted Holiday
Pension
Days off for volunteering
Ability to work abroad for 4 weeks per annum.
To apply for this Fluent German Speaking Travel Guest Relations Specialist role, please email your CV and a member of the team will be in contact to discuss the role and company