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Parts Advisor

3 months ago

Salisbury, United Kingdom Platinum Recruitment Consultancy Full time

Are you a passionate Parts Advisor, in the Salisbury Wiltshire area who is looking to make a difference? My client is seeking a dynamic individual to join our team in Salisbury, Wiltshire.

Salary & OTE: £29,570 + Overtime

My client, a well established dealership in Salisbury, Wiltshire is seeking a motivated and detail-oriented Parts Advisor to join their team. As a key member of the team, you will provide exceptional customer service, ensuring customers receive the correct parts they need, when they need them.

Responsibilities:

Build and maintain strong relationships with customers through excellent communication and interpersonal skills.
Accurately interpret customer requests and provide expert advice on parts selection and pricing.
Efficiently process parts orders using our inventory system (Kerridge OR 1Link experience preferred).
Source and order unavailable parts to meet customer demands.
Maintain clear communication with customers regarding order status and potential delays.
Resolve customer complaints professionally and escalate issues as needed.
Adhere to company policies, procedures, and safety regulations.
Contribute to a positive team environment focused on delivering exceptional customer service.Qualifications:

Proven experience in a motor trade parts environment.
Previous use of kerridge, pinnacle or similar DMS systems is an advantage
Strong customer service orientation with a focus on building rapport and exceeding expectations.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Strong organisational skills and attention to detail.
Experience in the Automotive, engineering or plant industry is an advantageBenefits:

Competitive salary
Monday-Friday work week with every third Saturday morning paid at an 1.5x hourly rate.
25 days annual leave + Bank holidays
Life assurance
Employee discounts
Opportunity for career growth within a dynamic team

If you are a highly motivated Parts Advisor in the Salisbury area with a passion for delivering exceptional customer service, we encourage you to apply.

Consultant: Beckie Gardner

Job Number: (phone number removed) / INDIND

Platinum Recruitment is acting as an Employment Agency in relation to this vacancy