Social Content Manager

3 weeks ago

Hinckley, United Kingdom The Portfolio Group Full time

Are you passionate about managing online reputations and creating a positive brand image? Look no further, as we are searching for an Online Reputation Manager to join our team As an Online Reputation Manager, you will play a vital role in maintaining our company's reputation and ensuring that our brand is represented accurately online.

In this role, you will have the opportunity to work closely with various departments, including marketing, public relations, and customer service, to monitor and manage our online presence across multiple platforms. You will be responsible for proactively identifying and addressing any negative mentions or reviews, as well as promoting and amplifying positive experiences shared by our customers. By consistently monitoring and analyzing online conversations and trends, you will be able to develop strategies to strengthen our online reputation and build trust with our audience.

The ideal candidate for this position is a tech-savvy and detail-oriented professional with excellent communication and problem-solving skills. You should have a keen eye for spotting potential issues and be able to respond quickly and effectively.

Responsibilities

Monitor and analyze online conversations and mentions of our brand
Identify and address any negative mentions or reviews
Develop and implement strategies to improve and maintain our online reputation
Collaborate with marketing and PR teams to align messaging and brand identity
Engage with customers and respond to inquiries and feedback in a timely manner
Coordinate with legal team to resolve any legal or compliance-related issues
Stay up-to-date with industry trends and best practices in online reputation management

Requirements

Experience with Trust Pilot and Feefo
Proven experience in online reputation management or a similar role
Strong understanding of social media platforms and online communities
Excellent written and verbal communication skills
Proficient in using social media monitoring tools
Ability to multi-task and prioritize tasks effectively
Attention to detail and strong analytical skills
Ability to work independently and as part of a team
Strong problem-solving and decision-making abilities

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