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Brentwood, Essex, United Kingdom CRA GROUP LIMITED Full timeAbout the RoleCRA GROUP LIMITED is seeking a highly skilled and experienced Housing Officer to join our team as an Estate Management Specialist. This is a fantastic opportunity to work in a dynamic and fast-paced environment, where you will be responsible for providing a high-quality estate management service to our customers.Key ResponsibilitiesEnforce the...
Housing Officer
3 months ago
Housing Officer
Brentwood
Job Role
To provide a high quality estate management service; ensuring outstanding customer service and service delivery. Engaging with customers to design services that work for them and utilising resources within the local community to make a real, quality difference to people's lives.
Key Responsibilities
To enforce the Council's Income Management Policy and procedures including proactive discussions with customers, pre-court visits and court-eviction attendance.
To pursue rent arrears in accordance with the Income Management Policy. To visit tenants in their own homes, if necessary outside working hours, to discuss and secure a reduction in arrears as quickly as possible, and to give advice as appropriate on any financial assistance available.
To assist in providing an excellent rent accounting service delivery including the administration of the direct debits system.
To provide advice & assistance to customers in relation to welfare reform to ensure future tenancy sustainment.
To assist in maintaining the Pre-Tenancy Service to encourage tenants to adopt a 'payments culture'.
To provide a consistently outstanding service that demonstrates the Council's corporate values and makes a real difference to resident's lives, including ensuring our properties are well presented and maintained
