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NHS Pensions

4 months ago

Fleetwood, United Kingdom Fylde Office Service Bureau Full time

We are seeking highly organised and detail-oriented Administrators for our NHS client. This role is a working from home position however initial training must be attended at their offices based in Fleetwood. This is a full time contract for initially 6 months.

The role as Pensions Administrator is to be responsible for the administration of applications in relation to pension benefits. This involves validating specific information related to pensions members to enable seamless processing, whilst ensuring the delivery of an exceptional customer experience.

Duties include but are not limited to:

* To process cases and correspondence that have been identified as non-standard or which require a high level of technical knowledge to resolve.

* To deliver a high level of personal productivity and accuracy over a range of complex/non-standard pensions casework.

* To work with a minimal amount of supervision, working autonomously to manage own work and make decisions in own work area.

* To communicate effectively with internal and external customers resolving technical and escalated queries by telephone, e-mail and correspondence. Customers may be scheme members, NHS Employers and other external agencies.

* To conduct research and obtain information to resolve queries including analysing complex information to identify, resolve and re-calculate payments as appropriate.

* To carry out agreed quality checks of work done in accordance with quality control procedures.

Essential criteria:

- Ability to interpret multiple documented complex / non-standard procedures and systems

- Able to deliver excellent customer service whilst meeting deadlines and targets.

- Able to prioritise own workload and work with minimum supervision.

- Numeracy and analytical skills.

Apply NOW to avoid disappointment