111 Call Handler

3 weeks ago

Wakefield, United Kingdom HR GO Recruitment Full time

Location: Wakefield

Position: 111 Call Handler

Hourly Rate: Pre 12 week - Weekdays £11.44 per hour, Evenings and Saturdays £15.44 per hour, Sundays and Bank Holidays £19.33 per hour

Shift Times: 24- or 30-hour working week, working on AM or PM rotation

We are seeking a dedicated 111 Call Handler to join a dynamic team. As a Health Advisor, you will be the first point of contact for communication with patients, patients' relatives, healthcare professionals, and other callers.

Key Responsibilities:

- Liaise effectively between callers and third parties in critical situations

- Remain focused on service delivery while handling an unpredictable, diverse, and challenging workload

- To deliver high quality, safe and clinically effective health care over the telephone using clinical decision system NHS Pathways

- To use advanced listening, probing and facilitative skills across a wide range of calls, some of which can be highly challenging due to emotive circumstances or caller aggression

Qualifications and Skills:

- Effective communicator with strong verbal and written communication skills

- IT literate with the ability to navigate computer systems efficiently

- Ability to work under pressure and handle challenging situations with composure

- Minimum of 3 GCSEs at Grade C or above, including English, or equivalent qualification

- Completion of NHS Pathways training is a plus

- Prior experience in customer service or healthcare is advantageous

If you are a compassionate individual with excellent communication skills and a passion for helping others, we invite you to apply for this rewarding position. Join the team and make a difference in the lives of those in need

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