Service Coordinator

Service Coordinator / Administrator - Packaging Equipment - MC(phone number removed)

Service Coordinator / Administrator required for an international packaging equipment manufacturer based in Taplow. The successful candidate will have similar experience within service engineering administration.

Service Coordinator / Administrator - Packaging Equipment Position Overview

Liaising with external and internal engineers daily
Daily processing of Tool Replacement Forms and updating CRM
Despatch of replacement customer Equipment
Updating customer Contracts with relevant Equipment
Processing Daily Job Sheets
Processing Stock AdjustmentsProcessing customer tool quotations, sending quotations to customers and chasing for a response/order number.

Adding the customer tool information onto CRM and keeping the repair spreadsheet fully updated.
Processing of card payments for customer tool repairs
Despatching tools once repaired, and ensuring an invoice is submitted to customer.Processing an Estimate for repair to Customers whose Rental Tools have been damaged beyond our 'fair wear and tear' policy and follow up a response/order number

Raise invoices for Damaged Tools once order number is receivedDespatching new and additional Rental Equipment to customers

Creating new Rental Contracts and sending them to customers for signature via Zetadocs (auto document sending programme)
Arrange collection of unwanted Rental Tools
Booking into stock all Rental Tools which have been returned by the customer
Cancelling any Rental Contracts for returned rentals
Creating monthly rental invoices in accordance with monthly renewal report
Request order numbers from customers where appropriate to cover the Rental Renewal
Submitting rental invoices to customer via Zetadocs
Processing Credits and Booking in of machines/tools returned from RentalExternal engineering paperwork

Record Breakdown Calls and pass comprehensive information through to the relevant External Engineers

Record all Service/Breakdown visits on the maintenance schedule
Ensure the Engineering Calendar is immediately updated

Service Coordinator / Administrator - Packaging Equipment Position Requirements

Basic Microsoft Word, Excel and Outlook skills essential

Microsoft CRM and Navision experience desirable but not essentialPrevious experience in a similar role

Service Coordinator / Administrator - Packaging Equipment Position Remuneration

Salary likely circa £30k plus potential YE bonus (not fixed)

8:30am - 5pm

25 days holiday + banks

Auto enrolment pension
Life insurance x4 salary
Private medical after 2 years
Christmas shutdown

Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, and contact you in relation to this application and the services we offer