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Housing Co-Op Manager
2 months ago
PLEASE ONLY APPLY IF YOU HAVE PREVIOUS HOUSING MANAGEMENT EXPERIENCE
A FULL JOB DESCRIPTION WILL BE PROVIDED TO SUITABLE CANDIDATES
Rate: £32 - 35 per hour (through umbrella)
Main Responsibilities The Manager oversees the Co-operatives’ operations, ensuring a high-quality housing service to members. They are responsible for supervising staff, supporting the board, and ensuring compliance with regulatory and statutory responsibilities. They also implement the business plan and support partnership arrangements.
Governance The Manager ensures governance structures reflect best practice and operate within statutory and regulatory frameworks. They liaise with external agencies, keep up-to-date with housing legislation, and advise on policy issues. They also ensure financial controls are in place and that Equal Opportunities and Health & Safety responsibilities are effectively discharged.
Management The Manager attends meetings, ensures efficient operation of the Co-operatives’ functions, and provides support to members. They handle complaints, disputes, and legal claims effectively. They also support Neighbourhood Managers in court cases and provide cover for staff as needed.
Administration The Manager prepares reports, work programmes, and ensures prompt correspondence. They maintain computer systems, records, and ensure adequate insurance provision. They also ensure that information and policies are accessible to members and that all new members receive a Welcome Pack.
Employment The Manager ensures staff are appointed in accordance with the Co-operatives’ Terms and Conditions of Employment. They monitor hours worked, holidays taken, and sick leave. They also carry out staff supervisions, annual appraisals, and identify staff training needs.
Allocations and Membership The Manager provides support to members regarding membership and tenancy matters. They ensure the process of letting of voids, relets, and temporary letting arrangements is carried out according to procedures. They also liaise with local authorities on allocation of flats to nominees.
Finance The Manager authorises expenditure, updates member-tenants’ rent details, and liaises with the Finance/Maintenance Assistant and Neighbourhood Managers to monitor rent arrears and voids. They also liaise annually with staff to assess insurance levels, with auditors on audit issues and annual accounts, and deal with issues relating to Loan Agreements with lenders.
Maintenance and Development The Manager ensures an up-to-date list of consultants and contractors is maintained, liaises with relevant parties for building projects, and ensures maintenance works are carried out according to the Co-operative’s programme. They monitor costs in relation to budgets, liaise over relets, voids and decanting arrangements, and ensure scheme work records are kept. They also liaise with Development Consultants and Neighbourhood Managers on development projects.
General Duties The Manager acts as an exemplary ambassador for both Co-operatives, seeks to achieve a high level of member-tenant satisfaction, assists in the development and improvement of office and computerised systems, and brings any instance of fraud or malpractice to attention. They ensure the Co-operative office is secure, follow the principles of Equal Opportunities and Health & Safety, and undertake any necessary duties