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Customer Service Executive

4 months ago

South Wonston, United Kingdom Venta Global Full time

As a Customer Service Executive at Venta, you have the opportunity to forge long-lasting relationships with customers and have the autonomy to do what you need to do to deliver results.

You will have the benefit of our supportive team around you and our positive company culture to help you succeed. This role also comes with the opportunity for progression and training, as we are continually looking to upskill and develop our staff.

About the Role

The Customer Service Executive role involves:

Looking after all customers assigned to the Internal Sales Team, including before and after point of order
Taking forward all orders from the Business Development Team and ensuring the customer is looked after from point of order onwards
Ensuring customers are kept up to date on order/delivery updates in a timely manner
Answering incoming calls promptly and in a friendly manner
Responding to customer emails/enquiries within 2 hours
Creating customer cases and following them through

Benefits

33 days holiday (including bank holidays)
Daily free lunch and refreshments
Real, freshly ground coffee
Access to Lifeworks perks and discount scheme
Employee recognition and rewards
Pleasant, rural location with onsite parking
Additional holiday after 2 years of service
Nest pension scheme
Being part of a dynamic team with an excellent, supportive culture

Essential Skills

We are ultimately looking for someone we can count on to embody our core values of doing the right thing, working as a team, and caring about others.

This role is perfect for someone who is:

Proactive
Has a customer-centric mindset
Can use their initiative in a variety of situations
Is used to working at a fast pace and is organisedJoin us as a Customer Service Executive and contribute your customer service expertise to our team. Apply today

About Company

We're a values-based organisation that collaborates with forward-thinking vehicle and machinery manufacturers, creating quality lighting solutions that deliver genuine benefits.

We put people firmly at the heart of everything we do and every decision we make and strive to be an example of #bestplacetowork