IT Service Design and Transition Manager
1 month ago
A Group IT Service Design and Transition Manager is being sought at the start of a journey as our customer continue to transition to a Group IT function. This is a newly created position to be moulded by successful applicant. The successful candidate will be responsible for overseeing technology transitions and managing design projects.
Client Details
Our client is a well-established industrial and manufacturing company based in Gloucestershire. They are a large, international organisation with a workforce of over 7,500 employees globally. The company is known for its commitment to innovation and its state-of-the-art technology solutions.
Description
Accountable for establishing, documenting, and publicising the Service Design & Transition processes and strategy, which will include the Service Design Package & Service Level packages.
Ensure the proposed solutions fit within the IT Operating model and IT Strategy.
Guarantee all acceptance criteria and Go Live requirements have been met ensuring a seamless delivery into live operations.
Provide Service Designs in the form of high to low-level Service Designs documenting and discussing with the relevant Service Owners or delegates what is required to deliver, operate, and manage the services to be consumed by the customer.
Design and document how services and solutions will be monitored, maintained, and reported against, including what Service Levels the service will deliver (including contractual obligations, service level agreements, 3rd party service measurements and engagement approaches and any further metrics and KPIs).
Assist in the development of existing ITIL processes (Incident, Request, Problem, Change, Capacity, Risk, etc) to ensure consistent application and delivery across all services and support teams.
Manage the Service Design of a portfolio of projects - being responsible for the relevant documentation throughout the Project and Service Lifecycles.
Manage the transition of new or changes to services into live, ensuring that they meet the standards and criteria for implementation into the production environment, including communicating to relevant stakeholders/customers on these changes.
Collaborate with Project Managers, Finance, Procurement, Service Owners and technical individuals to ensure services, and non-functional requirements are documented, commercialised, and invoiced.
Engage with a wide variety of stakeholders across a globally federated business across all levels, setting expectations and confirming requirements on the appropriate Design and Transition plans.Profile
The successful Group IT Service Design and Transition Manager should have:
Degree or relevant equivalent experience.
ITILv4 Foundation required
ITIL Service Design best practises
Excellent interpersonal skills and a friendly and helpful attitude
Ability to organise yourself and initiate work actions proactively.
Ability to support others in driving actions to a completion.
The confidence to challenge constructively and support others in doing the same.
Outstanding communication skills, both written and verbal.
Creative problem solver with the ability to deliver pragmatic solutions.
Able to and encourage collaboration across teams and able to manage complex stakeholders.
Demonstrable evidence of working effectively as part of a team.
A strong sense of financial and commercial awareness.
Understanding of Project Management methodologies
Proven track record in Incident, Problem, Change, Release desired.
The ability to communicate effectively with all levels of the business, up to director level.Job Offer
On offer for the Group IT Service Design and Transition Manager is:
Hybrid working is welcomed, will be requirement to travel to Gloucestershire.
An excellent benefits package including: Private Medical, Dental insurance, up to 10% company contribution toward pension, 27 days annual leave + much more
The opportunity to work in an innovative, international company.
A supportive work culture with a focus on employee development.
We encourage all suitable candidates to apply for this exciting opportunity. This is a fantastic chance to join a leading company in the industrial and manufacturing industry and to further develop your career in technology management
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