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Customer Service Coordinator

2 months ago

Romsey, United Kingdom The Work Shop Resourcing Ltd Full time

Customer Service Coordinator, Romsey £26,000

An excellent opportunity has arisen for a Customer Service Coordinator to join a well-established and growing company based in Romsey.

The role of Customer Service Coordinator role will primarily involve providing a knowledgeable and professional customer service covering a broad range of services and products.

Main duties of the Customer Service Coordinator

• To answer enquiries received into the department, within defined timescales and in an efficient and friendly manner

• To resolve product or service problems whilst providing accurate and informative solutions by telephone, email, and letter

• To keep records up to date and accurately enter full information onto the company’ database

• To produce sales, service and rental quotations as requested and maintain financial records

• To work with appointed Engineers and Drivers to achieve required SLA’s whilst communicating any problems or obstacles delaying work completion

• To work within authorised Standard Operating Procedures

Key competencies of the Customer Service Coordinator

• Previous experience in a Customer Service environment

• Ability to plan, organise and prioritise workload

• Attention to detail and maintains good, accurate quality of work

• Strong work ethic and adaptable to change

• Strong communication skills with a professional telephone manner

• Strong IT skills especially in Microsoft Outlook, Word, and Excel

As a Customer Service Coordinator, you will be part of a highly motivated and efficient team who deliver exceptional Customer Service and exceed expectations at every opportunity.

The hours for the role are 8:45am – 05:00pm from Monday to Friday and our client is offering an annual salary of 26,000 alongside many benefits, including 24 days holiday plus bank holidays, free parking, life assurance, incentives and training/professional development.

If you would like to hear more about this exciting opportunity and make your mark in a fast-passed, ethically focused, and growing business, please APPLY NOW