Be responsible for safely supervising and escorting adults with SEN to day services (inward and return) on behalf of Shropshire Council.

§ To maintain accurate and up to date information for all transport services

§ Liaise with the Specialist Travel Coordinator (Fleet Services) on a regular basis to ensure that services and staff training are efficient and up to date

§ Ensure all risk assessments and passenger information is up to date and accurate seating plans

§ Fitting seats, harnesses, clamping systems and other equipment to vehicles as required and replace faulty or damaged equipment as necessary

§ Deal appropriately and sensitively with a range of issues and challenges that may arise from passengers’ special needs, as advised in the individual passenger risk assessment

§ Assisting in providing a full range of customer care services, offering polite, timely, friendly and supportive assistance to all passengers and customers

§ Assisting in resolving all service problems and difficulties that may arise

§ Assisting in dealing with operational issues and make appropriate arrangements

§ Assist the driver where necessary to ensure a safe and efficient transport service

§ Be willing to be trained for and be prepared to administer medication in the event of an emergency (for example rescue medication in the event of a prolonged seizure)

§ Adhere to all the Councils policies and procedures in relation to Passenger Transport