London STARS, Brand Ambassador, Front of House

4 weeks ago

West End, United Kingdom Securitas Full time

About the Role

We have an amazing opportunity for an experienced customer focused, front of house brand ambassador to join our STARS team. Working for our high-profile client in London.

STARS at Securitas combine first class customer service alongside vigilance and security to look after our client sites, their staff, visitors and customers.

We combine excellent customer service across a wide range of roles including Front of House, Concierge, Office Management/Coordination, Administration and third party vendor management and much more all combined with a discreet and vigilant security service.

Shift Pattern - Monday to Friday
60 hours
07:00 - 19:00
Pay Rate - £12.72 per hour
Free lunch & snacks
On site gaming room

Job Opportunity

STARS are the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises. Our STARS deliver a consistently high-end, comprehensive, and discreet security-focused hosting experience to all visitors, guests, and employees at the designated site(s). STARS ensure the safety and protection of customer's people, property, and information always, in a knowledgeable, professional, and service-oriented manner, ensuring an unobtrusive and comfortable environment.

We combine best in class, impeccable front of house services with enhanced security awareness training. Vetted to BS7858 our STARS complete bespoke training, tailored to meet the specific needs of our clients.

Responsibilities:

Meet and greet all staff, visitors and contractors in a professional and personable manner
Deliver a consistently high-end customer focussed experience
Create an individual tailored visitor experience
Embody a high-performance approach and encourage colleagues to do the same
Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard
Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work
Assist in emergency situations
Provide timely and accurate information
Respond appropriately to varying and fast changing priorities
Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.)
Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both

Essential Skills

Highest quality personal appearance.
Flexible, professional and adept at working under pressure.
Outstanding written and verbal communication skills.
Customer oriented with a passion for high-level service.
Working knowledge of administrative computer packages such as MS Office, GSuite, etc.
Polite and proactive.
Punctual and trustworthy.
Able to use initiative and highly adaptable.
Experienced in Customer Service, Front of House, Concierge, Hosting or Customer facing role
Demonstrate the values of integrity, vigilance and helpfulness which Securitas prides itself on

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