Repairs Scheduler

2 months ago

Moss Nook, United Kingdom Rx Plus Full time

We currently have a great opportunity with a large facilities contractor for a Repairs Planner role on a temporary ongoing basis. This is an office based role located in Wythenshawe.

Job Title: Repairs Planner

Salary : £12.00 PAYE Per Hour

Responsibility of a Repairs Planner

* Quickly manage incoming repair inquiries by phone and email.

* Efficiently coordinate staff and subcontractor schedules using internal systems.

* Address challenging repair issues and demanding clients to ensure satisfaction.

* Monitor repair requests, task assignments, and progress updates.

* Build positive relationships with staff, clients, and suppliers through effective communication and task coordination.

* Effectively monitor delivery of reactive works and ensure contract KPI's

* Allocate and dispatch reactive work orders to appropriate engineers

* Ensure work orders are completed to meet the contractual timescales

* Manage the relevant CAFM systems appropriately ensuring that sufficient information is captured for analysis

* Escalate potential unavailability work orders to the operations managers and supervisors

* Ensure that complaints are dealt with appropriately

* Ensure that labour resourcing is updated at all times that contains all the relevant contact details for their appropriate area

* Answer all telephone calls both internally and externally in a professional and timely manner ensuring that all messages are returned appropriately

* Manage all PPM activity from distribution to collation and closure

* Undertake any additional duties or responsibilities that are deemed required by the business in supporting the daily operation of the contract.

* Record Engineer/Supervisor Holiday records

Requirements for a Repairs Planner

* Must have previous planning/scheduling experience

* Previous experience of customer facing role

* Team player – Ability to work alone or as part of a team

* IT literate – experience in quality & performance measurement systems

If you have planner/scheduler experience within a social housing setting, apply to this role with your updated CV

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