Hospitality Manager
7 days ago
An outstanding job opportunity has arisen for a committed Hospitality Manager (Care Home) in Holt, Norfolk
Pay £35,000 per year (depending on experience)
Permanent full time role, day shifts
About the role
As the Hospitality Manager, you will use your excellent people management and communication skills to provide the care home residents with an outstanding experience. Your role will encompass overseeing all aspects of the hospitality operations, from ensuring a ‘healthy living’ food service and an engaging activities programme, to making sure that housekeeping and maintenance operations are at the highest level.
If you have proven experience in a similar role within a care home, hotel or hospitality environment, and you know about the relevant laws, regulations and policies, like employment and health and safety legislation, come and join our friendly, family-oriented care home.
Reports to: Homes Manager/ Regional Hospitality & Lifestyle Manager
Key duties and responsibilities
Create a caring service experience aligned with our family values: compassion, empathy, and transparency.
Foster a positive work environment emphasising teamwork, improvement, and top-notch service.
Deliver exceptional experiences for residents, surpassing their needs and expectations.
Oversee food service operations, collaborating closely with the chef for quality meals on time.
Develop engaging activities promoting residents' interests, fun, and well-being.
Maintain a top-notch first impression experience and uphold high cleanliness standards.
Address maintenance issues promptly to keep the facility in good condition.
Manage the hospitality budget to meet revenue targets while controlling costs.
Build strong relationships with residents, families, and staff to enhance community engagement.
Ensure staff are well-trained and equipped for effective performance.
Uphold compliance with regulations, health and safety, and employment laws, maintaining thorough records.Skills and attributes
Previous experience with a hospitality background-preferably some hotel experience.
Excellent communication, motivational and people skills.
Genuine interest in engaging our residents and their families on a regular basis.
Organisational skills with good time keeping.This is not a desk job We are looking for someone with natural warmth and a passion for looking after people and delivering a very personal approach to excellent hospitality.
Benefits
Comprehensive induction and training programme.
Opportunities for career development and progression.
Employee Assistance Programme
Blue Light Card Scheme. The client will reimburse the enrolment fee of this fantastic scheme that offers discounts on holidays, days out and over 15,000 national brands.
The client will pay for your full DBS disclosure
For more information, please call Emma at LKA Recruitment, telephone (phone number removed) option 3.
Closing date 18/07/2024
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