IT Engineer

IT Engineer
£30-40,000 + benefits
Outskirts of Chelmsford - easy access from A12. 

A superb opportunity to join a leading and growing business in a newly created post. 

This positions will work for a mutisite business supporting across all elements of IT. This is a varied role working with a small team.
Duties will include:

Provide technical support for hardware and software issues
Be a point of escalation for support desk
Root cause analysis
Manage the timely resolution of open calls and call actions across all companies
Take ownership of assigned incidents and manage them through to resolution
Ensure that any technical or operational issues on a service ticket are escalated efficiently, liaising with, and managing vendors accordingly
Proactively research ideas and concepts to source suitable technical solutions or resolve problems
Technical and proactive involvement in various projects, from SharePoint adoption to Co-Pilot integration and new systems implementations 
‘Hands-on’ approach to problem-solving; solving problems within strict SLA timeframes
Provide on-site support for new and current sites Technical experience: 

Strong Microsoft Windows Server (2016, 2019 and 2022)
Active Directory, DNS, DHCP AdministrationO365 administration and its complimentary addons (Outlook, OneDrive, Teams, Flow, Planner, Delve, etc)
SharePoint 
SQL Server Administration and troubleshooting
Windows 10 / 11 administration and troubleshooting, along with Windows 10 to 11 migrations
Azure admin
Antivirus (Microsoft Defender)
Networking skills - Meraki and SonicWALL (not essential) The position offers further training and excellent prospects for development and progression. On offer is a super salary and a range of benefits.
Ideally we are looking for someone to be on site 3-4 days a week