Senior Service Manager

4 weeks ago


Surrey Docks, United Kingdom Amber Mace Full time

Job Title: Senior Service Manager
Location: Surrey
Hours: Full-time, 35 hours per week
Salary: Circa £32,000 per annum (additional pay for out-of-hour shifts)
Benefits: 45p per mile for travel costs

We are in search of a dynamic and seasoned Senior Service Manager to become an integral part of our client’s team, taking charge of guiding the strategic vision, operational excellence, and ongoing enhancement of all our services aimed at assisting clients and unpaid carers within the Surrey region.

Responsibilities:
• Oversee service provision and optimize resources for effective delivery.
• Develop and implement strategic care plans aligned with business goals.
• Lead and support a team of care professionals.
• Attend and contribute to team meetings as required.
• Maintain coverage on second-tier Out of Hours roster.
• Investigate HR/Employee Relations concerns.
• Foster relationships with stakeholders and external partners.
• Ensure sector-wide compliance with Training and Compliance Manager.
• Coordinate staffing requirements with Recruitment Coordinator.
• Address safeguarding concerns and liaise with representatives.
• Attend weekly 'in-office' days for operational management.
• Provide performance reports to Head of Care Operations.
• Lead recruitment of Service Managers and care staff.
• Represent organization at networking events.
• Resolve field staff pay and invoice queries.
• Conduct monthly sector audits.

Requirements:
• Prior experience in line management, preferably within a care environment, including scheduling and conducting observations and supervisions.
• Happy to start a NVQ level 3 and/or Level 5 in Health and social care in the first 3 months of starting, all funded by the client.
• Strong verbal and written communication abilities.
• Proficient in Microsoft Office software (Word/Excel) with a willingness to learn new digital platforms.
• Familiarity with formal processes such as disciplinary or absence management.
• Knowledge of safeguarding procedures and experience handling related concerns.
• Skill in fostering positive relationships with team members, carers, and individuals requiring care and support, while maintaining professional boundaries.
• Commitment to adhering to policies, procedures, and relevant guidelines.
• Demonstrated respect and dignity toward adults and children in need of care and support.
• Understanding of the significance of confidentiality.
• Comprehensive awareness of the needs of unpaid carers.

If you're driven by the desire to make a positive impact and possess the required skills and experience, we want to hear from you. Please contact Harry at Amber Mace on (phone number removed)



  • Weybridge, Surrey, United Kingdom Hays Senior Finance Full time €70,000

    They have an excellent and flexible culture, supported by the values that are at the core of this Firm. Managing a portfolio of clients from both commercial and not-for-profit sectors, reporting to Directors and Partners- Ensuring assignments are in accordance with the firm's procedures and confirming arrangements with the client and other internal...


  • Guildford, Surrey, United Kingdom Hays Senior Finance Full time

    My client is a modern accountancy practice based close to the heartbeat of Guildford and boast on-site parking. They are looking for an experienced Tax Senior, part or fully qualified, who has experience with technical and complex compliance cases and has, or would like to gain, advisory experience as part of their role. Clients will come from all sectors...


  • Guildford, Surrey, United Kingdom Hays Senior Finance Full time

    Your new company My client is a modern accountancy practice based close to the heartbeat of Guildford and boast on-site parking. They are looking for an experienced Tax Senior, part or fully qualified, who has experience with technical and complex compliance cases and has, or would like to gain, advisory experience as part of their role. Clients will...

  • Registered Manager

    5 days ago


    Surrey Docks, United Kingdom Synergy Fostering Full time

    Registered Manager | Southwark, London | Full Time | Competitive salary depending on experience Our client is one of the most supportive independent fostering agencies in London. They are passionate about helping people foster and developing the value they bring to children who cannot be with their own parents They are seeking an experienced registered...

  • Registered Manager

    5 days ago


    Surrey Docks, United Kingdom Synergy Fostering Full time

    Registered Manager | Southwark, London | Full Time | Competitive salary depending on experienceOur client is one of the most supportive independent fostering agencies in London. They are passionate about helping people foster and developing the value they bring to children who cannot be with their own parentsThey are seeking an experienced registered manager...


  • Royal Docks, United Kingdom Service Care Solutions Full time

    Social Care Access Officer Service care Solution are currently recruiting for a Social Care Access Officer in Adult Services, with Newham Council. The Social Care Access Officer will take ownership and responsibility for a wide variety of enquiries received from the public, both over the phone and electronically, providing a comprehensive front door,...


  • Royal Docks, United Kingdom Service Care Solutions Full time

    Social Care Access OfficerService care Solution are currently recruiting for a Social Care Access Officer in Adult Services, with Newham Council.The Social Care Access Officer will take ownership and responsibility for a wide variety of enquiries received from the public, both over the phone and electronically, providing a comprehensive front door, single...

  • Audit Senior

    2 weeks ago


    Guildford, Surrey, United Kingdom Hays Senior Finance Full time

    A new opportunity has become available to join their audit team at senior level. They have a varied client base including UK brands and international companies, groups and limited companies. Be auditor in charge, whether on site or via remote audit, ensuring work is completed by deadline and within budget Report directly to the Audit Manager Assist is...


  • Rushmoor, Surrey, United Kingdom Hampshire Recruitment Service Full time

    HYBRID BUSINESS DEVELOPMENT MANAGER - PERMANENT We are delighted to represent a thriving Hampshire-based business with their brand-new permanent opportunity for a hybrid Business Development Manager. You will be part of a leading independent UK-based IT company, providing data security solutions and professional services to a wide variety of customers...

  • Senior Branch Manager

    1 month ago


    Surrey, United Kingdom GCB Recruitment Full time

    Are you an experienced Branch Manager looking to join a company that can offer you high earnings, a good working environment and fantastic benefits? Our clients a well-established, multi-branch estate agency that believes in providing their very best to their staff and giving back to the community are currently looking for an individual to join their team...

  • Programme Manager

    4 weeks ago


    Royal Docks, United Kingdom Coyles Full time

    One of our local authority clients are currently recruiting for a Programme Manager. This is a temporary contract for 2 months with possible further extension based on budget and performance.Main Purpose of Post/Job SummaryThe client is seeking an experienced Interim Programme Manager to lead transformation and business change programmes across the...


  • Guildford, Surrey, United Kingdom Pembrook Resourcing Full time

    Senior Service Advisor Pembrook Resourcing are currently seeking on behalf of their client a Senior Service Advisor to work in the aftersales department at their dealership. The ideal Senior Service Advisor: Previous experience in a service role is preferred A passion to deliver a high standard of customer service An organised individual who can deal...


  • Guildford, Surrey, United Kingdom Holt Automotive Recruitment Full time

    Job Role: Senior Service Advisor Hours: 45 hours per week (0800-1800 M-F, 0800-1300 Saturdays on a rota paid as extra) Salary: £30,000 basic OTE £42,500 We are recruitingfor a high-performing Senior Service Advisor to join a dynamic and successful Prestige Dealership, offering an excellent bonus package and company benefits. This is the perfect...


  • Guildford, Surrey, United Kingdom Holt Recruitment Full time

    Rate: £34000 - £42000 per annum, Benefits: Saturdays paid @ Overtime Job Role: Senior Service Advisor Hours: 45 hours per week (0800-1800 M-F, 0800-1300 Saturdays on a rota paid as extra) Salary: £30,000 basic OTE £42,500 We are recruiting for a high-performing Senior Service Advisor to join a dynamic and successful Prestige Dealership, offering...

  • Accounts Manager

    3 weeks ago


    Weybridge, Surrey, United Kingdom Hays Senior Finance Full time

    This firm continues to deliver exceptional services to their clients based on the experience and understanding they have gained, which allows them to support a wide range of businesses with their carefully tailored tax, accounting and business advice that adds value. - They are a forward-thinking, dynamic firm who ensure they deliver high-quality services...


  • Woking, Surrey, United Kingdom Roke Manor Research Limited Full time

    As a Senior Service Delivery Manager, you’ll be a key member of the team that’s delivering transformational change in organisation design and ways of working for a strategically important National Security business. You’ll also contribute to developing a growth strategy and be directly involved in driving revenue, order intake and operational...


  • Surrey, United Kingdom ProcureOne Full time

    Senior Procurement Officer (Professional Services)£55k - £60kSurrey / HybridOur Global Client are currently looking to add a new Senior Procurement Officer (Professional Services) to their Procurement function.You will work collaboratively with colleagues and partner key stakeholders to help drive value across the Supply base. This will include:Develop...


  • Surrey, United Kingdom ProcureOne Full time

    Senior Procurement Officer (Professional Services)£55k - £60kSurrey / HybridOur Global Client are currently looking to add a new Senior Procurement Officer (Professional Services) to their Procurement function.You will work collaboratively with colleagues and partner key stakeholders to help drive value across the Supply base. This will include:Develop...


  • Surrey, United Kingdom ProcureOne Full time

    Senior Procurement Officer (Professional Services)£55k - £60kSurrey / HybridOur Global Client are currently looking to add a new Senior Procurement Officer (Professional Services) to their Procurement function.You will work collaboratively with colleagues and partner key stakeholders to help drive value across the Supply base. This will include:Develop...


  • Staines-upon-Thames, Surrey, United Kingdom CBRE Full time

    Service line Full-time Facilities Management To be accountable for all aspects of day to day management of the property, including health, safety, environmental and financial governance whilst promoting the CBRE brand and profile and developing effective client/tenant working relationships. Liaising with the Building Manager / Senior Facilities...