Business Services Team leader

1 month ago

Cheshunt, United Kingdom Get Staff Full time

Business Services Team Leader Circa £28,000 per annum

Business Services Team Leader Package Overview:

* Circa £28,000 (Negotiable, Depending on Experience)

* Commutable from Cheshunt, Enfield, Hertford, Hatfield Areas (Hybrid working available after probation period)

* Full-Time, Permanent

* Excellent List of Benefits

Company Overview - Business Services Team Leader

Our Client are currently looking for a Business Services Team Leader to oversee their highly valued team on a full-time, permanent basis.

This is an exciting time for the company and the right candidate for the role will need to be enthusiastic, forward thinking and personable with the drive to hit the floor running.

This company are key players within their industry and have worked hard to build a strong reputable brand that is continuing to go from strength to strength.

Business Services Team Leader Role and Responsibilities:

* The main purpose of the role is to ensure the smooth running of a department that offers administrative support to customers requiring reactive, remedial and planned maintenance works. This will be for a range of clients but will predominantly local authority.

* Lead and motivate a team of administrators

* Ensure the smooth running of the department

* Oversee and ensure all work that comes in is organised efficiently via the triage system

* Ensure the work is being allocated correctly through the diary system

* Ensure the work is completed within an acceptable time and move things around as and when needed to ensure maximum efficiency

* Ensure the team are regularly providing updates to customers

* Iron out any issues in a timely manner using effective communications with all relevant parties

* KPI reporting

* Offer support, upskilling and training when required

* Implement new procedures when required

* Set performance targets

* Manage staff holidays and sickness

Business Services Team Leader Skills and Experience:

* Previous Team Leader/Supervisor experience within a service delivery role

* Strong communication skills (verbal and written)

* Excellent organisational skills

* Excellent IT skills including Word, Excel, Outlook and database management

DON'T MISS OUT ON THIS GREAT OPPORTUNITY - APPLY NOW

Get Staff acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers

Please note that if you have not been contacted within 7 days, your application for this position has been unsuccessful.

Industry Key Words:

Customer Service, Account, Call Centre, Contact Centre, Answering, Client, Database, Detail, Organised, Manage, Phones, Requests, CRM, Phones, Requests, Scheduling, Service, Solutions, Team, Training, Verbal, Office, Filing, Excel, Microsoft, Microsoft Access, Computer, Customer Satisfaction, Complaints, Customer Experience, MS Office, Time Management, Scheduling, Microsoft Outlook, Call Transferring, Answering Phones, Data Entry, Conflict resolution, Customer Retention, Admin, Administration, Administrative, Microsoft Office, Google Suite, Data Entry, Meeting Minutes, Calendar Management, Diary Management, Verbal Communication, Written Communication, Microsoft Excel, Microsoft Outlook, Database Management, CRM, Expense Report, QuickBooks, Office coordination, Problem-Solving, Receipt Management, Phone etiquette, Answering Phones, Call Transferring, Filing, Social Media, Social Media, Switchboard, Word Processing, Data Entry, Coordinator, Scheduler, Planner

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