Fulfilment Coordinator

Vanta Staffing High Wycombe are recruiting for a Fulfilment Coordinator with a good computer skills and attention to detail, to work for a small company based in High Wycombe. This is a permanent role reporting to the Fulfilment Manager.

Monday - Friday
9am - 5pm (with 1 hour lunch)
GBP25,000 per annum

The main responsibilities for the Fulfilment Coordinator will be:
· Contacting customers to discuss project requirements, equipment updates, and delivery schedules.
· Liaising with customers via email and telephone, and answering emails and phone calls daily.
· Sage data input including putting delivery dates against orders for equipment ordering and forecasting accuracy.
· Sales Order Processing - review and process customer sales orders from the EMS system onto Sage. Verify that addresses, order details, and project information are correct and track who entered the order and ensure accuracy.
· Generate daily and weekly picking tickets. Allocate stock and prepare tickets for the Production Supervisor. Screen printing and referencing DB to picking tickets before issuing.
· Despatch Scheduling including generating forecast schedules and project values for upcoming months. Coordinate with the Fulfilment Manager on stock availability and plan equipment dispatches based on incoming stock and project timelines.
· Add invoices to Sage and ensure they match delivery records.
· Cross-check invoices against goods delivery notes.
· Raise and send quotes for Return Merchandise Authorisations (RMA). Coordinate with customers on replacement products and order additions.
· Arrange fulfilment of replacement orders and pickup of faulty products from customer sites.

The key skills of the Fulfilment Coordinator are:
· Excellent verbal and written communication skills.
· Ability to interact professionally with customers and internal teams.
· Strong attention to detail and organisational skills, with the ability to manage multiple tasks and deadlines effectively.
· Ability to troubleshoot issues and find solutions quickly and efficiently.
· Strong customer service orientation with a positive attitude and proactive approach.
· Willingness to adapt to changing priorities and work under pressure.
· Ability to work collaboratively with different departments and manage stakeholder expectations.

Some of the benefits offered are:
· 25 days leave.
· Health plan (after 6 months).
· Life insurance (after 1 year).
· Dress down Fridays.
· Once a month paid lunch