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Manchester, United Kingdom The Portfolio Group Full time

Portfolio are proud to be exclusively representing an award-wining, Software provider based in the heart of Manchester, providing people solutions to over 100,000 business across the UK, Ireland, Canada, New Zealand, and Australia.

Since their launch in 2015 they have branched out to more areas of HR and now provide services like employment law advice, expert health & safety support, a confidential employee wellbeing service and much more

They have over 200 people employed, and you will find them primarily in the office which boasts some of the best views you'll get of the city. They strongly believe that magic happens when talented people get together in a room, and their 4/1 hybrid approach has nurtured a tight-knit community. One where face-to-face interaction isn't a necessity, but a preference that drives collaborative spirit and creative solutions.

What are they looking for?

They're looking for someone to plan, design and carry out comprehensive research activities that help their teams deliver the right features and services to their customers.

You'll collect and analyse data from many sources (both qualitative and quantitative) to make recommendations and improve the customer experience of their web and mobile apps.

You'll be competent in collating, analysing, and presenting research findings in an engaging way, and produce actionable insights that shape the future of their digital customer experience.

Skills and Experience:

3+ years of experience in conducting user research for digital products.
Strong user research skills, proficient in both quantitative and qualitative methodologies.
Confident with web analytics tools (e.g. GA, PowerBI, Pendo, Hotjar).
Experience producing and analysing user journeys and flows to illustrate how customers interact with our products.
Experience with remote research and surveying platforms (e.g. Maze, SurveyMonkey).
Skilled in planning and managing participant recruitment, recommending appropriate tooling, maintaining research repositories etc.
Familiarity with design and collaboration tools (e.g. Figma, Figjam, Miro, Jira, Confluence).
Knowledge of A/B testing concepts and an openness to collaborate with CRO specialists.
Ability to coach and guide others in conducting effective user research and applying best practices.
Comfortable planning and facilitating engaging research workshops.
Ability to independently plan and design research strategies, translating research findings into actionable insights.

Benefits:

25 days holiday, increasing with length of service, plus a day off for your birthday.
£500 annual budget for every team member for training materials and supplies.
2 conference days per year to attend relevant events to further your own development.
Enhanced sick pay and an Employee Assistance Program (EAP) scheme.
Health Shield scheme for additional health coverage.
Cycle to Work scheme.
Season ticket loan.
Profit Share scheme reflecting the company's success.
Free breakfast every Monday and office fruit to promote a healthy lifestyle.
Various retail discounts and perks.
Flexi-time options for better work-life balance.
Access to an on-site gym (coming soon).INDMANS