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Technical Support Assistant

2 months ago

Lichfield, United Kingdom Options Resourcing Ltd Full time

Are you a Technical Administrator with meticulous attention to detail? Do you enjoy a varied work load where no two days are the same? Do you have experience within the automotive industry? if so, this role could be for you.
My Lichfield based client is recruiting for a Assistant Technical Support to join their existing Research & Development team. This position is officed based but will involve some off-site work.

Benefits:

Salary upto £26,000
Monday Friday 9.00am 5.00pm
Free onsite parking
Full training provided
23 days holidays + bank holidays
Company pensionDuties and Responsibilities:

To assist in projects ensuring timelines and deliverables
Technical liaison between factories and customers
Design spec for project work
To assist in all research and development involved in any new projects
To provide written briefs
Make site visits to monitor projects as required
To assist with prototype and new product installation on a mix of vehicles.
To design spec sheets and instructions, including capturing images, recording technical information and specification to design customer installation and user guides
To provide both in-house and external technical training as required
To complete customer hand over with driver instructions
To provide technical support internally and to external customers, supporting the installation of products
To evaluate and improve customer support from inbound calls and customer feedback
To manage vehicle and product application guides including any amendments with new vehicle releasesExperience/Skills required

Excellent customer service
Strong attention to detail
Good knowledge of MS office
Ability to act and operate independently.
Excellent communication skills
Excellent organisation and time management skills
Ability to work co-operatively and collaboratively with all levels of employees, management and external agenciesApply Now