Client Services Director
3 weeks ago
Client Services Director
Salary: £50,000k - £55,000k
Full time permanent
Location: Sheffield
Multi-Channel – Global Brands
Immediate hire
Our client is a market leading organisation and this is an excellent opportunity to join in a Client Services Director appointment. This is a new role to the business and you will be able to add real value to internal processes & customer service managing a large team in a fast-paced shared services department.
Key Areas: -
• Team / People management
• Customer service team management – fast-paced – muti channel
• Efficiency improvements - continuous business improvement managing risk
• Account Management – Global Brands
• Customer partnerships – relationships
• Maximising commercial opportunities and contract growth
• P&L, costings analysis – performance of client accounts
Responsibilities
* Team management + HR, coaching & development - mixed roles & levels
* Strong personal customer service administration skills with multi-clients
* Operational delivery, strictly adhering to deadlines / KPI’s & service agreements by communicating expectations to team members, setting goals, motivating team members
* Offering team support / advice and coaching
* Ensure that appropriate controls and monitoring are in place to assess compliance. In particular, manage an internal regulatory compliance framework to ensure we have the correct mechanisms in place
* Liaise with end clients and attend client facing meetings to support the key account management team
* Play a key role within the overall management team as key member driving compliance and quality across the business embedding it within the culture.
* Provide guidance and support to stakeholders across the business
* Constantly increase your product knowledge to ensure you are a product ambassador
* Strong personal customer service skills with multi-clients
* To creates an atmosphere centred on delivering superior service for both internal and external customers
* Price negotiations, sales forecasts, and price increases.
* Contribute to the sales growth of the existing Commercial Accounts through effective and pro-active management of the relationship to achieve long-term growth and profitability, thereby consistently achieve value, volume and margin targets.
* Deal with existing customers with regards to on ongoing and new projects – pricing / model specification / complete project management.
Ideal Experience Required:
• Strong team manager
• Excellent attention to detail & Strong problem-solving skills
• Excellent communication & stakeholder management + Client facing skills
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