Hire Desk Controller

2 weeks ago

Avonmouth, United Kingdom Nationwide Platforms Full time

We are currently recruiting for a Hire Desk Controller to join our Customer Service Team at our offices in Bristol.

Reporting to the Customer Service Manager you will be responsible for actively contributing to the region’s performance through effective sales, customer service and administration.  You will be the first point of contact for our customers, ensuring great relationships are built and a high level of service is always achieved. Through effective end to end hire management, you will contribute to maximising revenue, achieving profit targets, and ensuring customer retention is maintained.  

In return you will receive a Competitive Salary, 25 days annual leave plus bank holidays, Life Assurance, Westfield Health Cash Plan, Auto enrolment pension scheme & Lifestyle Benefits – discount on selected high street stores.

Responsibilities include: 

•    Own all inbound customer enquiries regardless of the enquiry type seeing them through to resolution. 
•    New account opening and onboarding of new customers 
•    Providing quotations and identifying any cross or upselling opportunities to customers using a sales through service approach.  
•    Follow up of open quotes to drive revenue performance within the allocated region  
•    Capture of accurate data within the order entry process to ensure a seamless service for our customers and to minimise disputes  
•    Understand and articulate product range (customer gets the right machine for the job). 
•    Build and maintain strong interdepartmental relationships, to ensure a collaborative customer focused working environment is achieved resulting in a positive customer experience 
•    Deal with all customers queries quickly, efficiently and cost effectively. 
•    Respond/Resolve/Escalate customer related problems or service issues owning through to resolution.
 
The ideal candidate will have/be: 

•    Experience of inbound and outbound telephone-based account management, telesales or customer service in a business-to-business environment 
•    Hard working with a high level of customer focus 
•    Excellent telephone manner with the ability to keep calm under pressure and build rapport with customers 
•    Ability to establish credibility act decisively, but able to recognise and support preferences and priorities of the customer 
•    Proactive, high energy team player, ability to work closely with colleagues at all levels. 
•    Able to demonstrate effective negotiation skills to ensure business is won on viable and competitive commercial terms  
•    Strong verbal and written communication skills, who can work will with colleagues and customers of all levels 

Part of the Loxam Group, Nationwide Platforms are the UK's market leader in powered access with a fleet of 13,500 machines operating from 32 depots across the country, we have the operational capacity, experience and expertise to fully satisfy our customers working at height needs.

Employing 1,100 staff across the UK, we have an established workforce which supports an inclusive and diverse organisation. Nationwide Platforms strongly believe that equal opportunities for our existing and prospective employees is important, and continues to build upon our culture of respect, teamwork and excellence.

We pride ourselves on putting health and safety first in all of the products, services and support we provide. This all-embracing commitment to welfare and wellbeing is epitomised by our “Your Safety, Our Priority” programme. 
For further information please contact the Recruitment Team on (phone number removed) or (url removed)

  • Hire Desk Controller

    5 hours ago

    Avonmouth, United Kingdom On Target Recruitment Ltd Full time

    The Company:? This is a great opportunity to join a recognised company who are market leaders within Excavation Support. Well regarded for their personal and high level of customer service.?? Professional and forward thinking company that invests in their employees’ personal development – great place to develop a career.? ? The Role of Hire Desk...

  • Hire Desk Controller

    2 weeks ago

    Avonmouth, United Kingdom Consult2Recruit Full time

    We have an excellent opportunity with our clients based out of Avonmouth. Our client specialises in Heavy Plant Machinery and have introduced around £40 million worth of equipment is the last 5 years. Our clients are looking for an experienced Hire Desk Controller to join a growing team, if you are interested in ongoing training and progression then this...

  • Hire Desk Controller

    2 weeks ago

    Avonmouth, United Kingdom Kemp Recruitment Full time

    Published- February 14, 2023- Location- Avonmouth, United Kingdom- Category- Plant Hire/Maintenance- Job Type- Full-time- Salary- £27500 - £35500 per annum, Benefits: Excellent progression**Description**: **Role: Hire desk controller** **Salary**: £27,500 - £35,500 Rota : Monday - Friday **Location: Avonmouth, Bristol** My client, a successful Plant...

  • Hire Desk Controller

    3 weeks ago

    Avonmouth, United Kingdom Nationwide Platforms Full time

    We are currently recruiting for a Hire Desk Controller to join our Customer Service Team at our offices in Bristol.Reporting to the Customer Service Manager you will be responsible for actively contributing to the region’s performance through effective sales, customer service and administration.  You will be the first point of contact for our customers,...

  • Hire Desk Controller

    2 weeks ago

    Avonmouth, United Kingdom Nationwide Platforms Full time

    We are currently recruiting for a Hire Desk Controller to join our Customer Service Team at our offices in Bristol.Reporting to the Customer Service Manager you will be responsible for actively contributing to the region’s performance through effective sales, customer service and administration.  You will be the first point of contact for our customers,...

  • Hire Controller

    1 month ago

    Avonmouth, United Kingdom Coyle Equipment Services Ltd Full time

    **Hire Controller - Avonmouth** We are looking for an experienced hire controller to join our attachment hire company in Avonmouth. You will be organised, punctual, reliable & willing to learn Product training will be given but an understanding of plant/tool hire will be advantageous Internal growth available for the right person with the right can do...

  • Hire Controller

    2 weeks ago

    Avonmouth, United Kingdom Coyle Equipment Services Ltd Full time

    **Hire Controller - Avonmouth** We are looking for an experienced hire controller to join our attachment hire company in Avonmouth. You will be organised, punctual, reliable & willing to learn Product training will be given but an understanding of plant/tool hire will be advantageous Internal growth available for the right person with the right can do...

  • Hire Controller

    2 weeks ago

    Avonmouth, United Kingdom Wernick Group Full time

    Wernick Power Solutions is the newest company to be opened under the Wernick Group umbrella that has been successfully running for over 80 years. With this exciting new addition, we are looking for a Hire Controller to join our busy Hire desk in Glasgow. The purpose of the role will be to operate within the Hire Desk and Outbound Sales team for Wernick...

  • Hire Controller

    2 weeks ago

    Avonmouth, United Kingdom Wernick Group Full time

    We are looking for a Hire Controller to join our team in Avonmouth. The Hire Controller will support the depot team in all aspects of the day-to-day running of a busy hire depot. They will demonstrate excellent customer service at all times and ensure administration processes are both accurate and timely. **Key Responsibilities** - Provide first-class...

  • Hire Controller

    6 days ago

    Avonmouth, United Kingdom Sunbelt Rentals Careers Full time

    **About The Role**: Are you the type of person who enjoys regularly interacting with customers, offering support with enquires and seamlessly converting them in to sales? If so this could be the role for you. We’re looking for Hire Controllers with great customer service skills who thrive in a busy operational environment to join our team and help us to...

  • Hire Controller

    3 weeks ago

    Avonmouth, United Kingdom Wernick Group Full time

    The Hire Controller will support the depot team in all aspects of the day to day running of the Wernick Power Solutions depot. They will demonstrate excellent customer service at all times and ensure administration processes are both accurate and timely. **Key Responsibilities** - Provide first class customer service - Prepare hire contracts, quotations and...

  • Hire Controller

    4 days ago

    Avonmouth, United Kingdom Wernick Group Full time

    The Hire Controller will support the depot team in all aspects of the day to day running of the Wernick Power Solutions depot. They will demonstrate excellent customer service at all times and ensure administration processes are both accurate and timely. **Key Responsibilities** - Provide first class customer service - Prepare hire contracts, quotations and...

  • Hire Controller

    8 hours ago

    Avonmouth, United Kingdom Selwood Ltd Full time

    Selwood is the leading pump rental solutions company in the UK. We have an outstanding reputation for exceptional customer service backed by one of the largest fleets of quality pump products. Each customer and each project is unique and our deep technical knowledge means we are proud to deliver a bespoke and genuine 24/7, 365 days-a-year service. With an...

  • Sales and Administration

    4 days ago

    Avonmouth, United Kingdom RSD Recruitment LTD Full time

    **Hire Desk Controller** **Bristol** **£22,000 - £25,000 + Bonus** Key Responsibilities - Raising quotes - Dealing with customer enquiries - Inbound sales & upselling - Understanding and developing good product knowledge - Deal with complaints and issues professionally - Great customer service What We Offer - Competitive Salary - Flexible start times -...

  • Operations Administrator

    2 months ago

    Avonmouth, United Kingdom King Lifting Full time

    King Lifting is a growing and ambitious family business based in Avonmouth, Bristol, providing mobile crane hire and plant/machinery movement from depots across the south of England. We are proud of our name and reputation within the industry. We are actively seeking an experienced Administrator to join our busy general crane hire desk. Duties will...

  • Trainee Sales Support Administrator

    2 months ago

    Avonmouth, United Kingdom MGF Full time

    Are you looking for a new opportunity? Are you a team player, capable of prioritising a varied workload? Do you enjoy working in a fast-paced environment where no two days are the same? If so, we’d love to hear from you! An opportunity has arisen for a Trainee Sales Support Administrator to join our office in Bristol supporting the sales team. Working...

  • Sales Support

    3 weeks ago

    Avonmouth, United Kingdom MGF LTD Full time

    Are you looking for a new opportunity? Are you a team player, capable of prioritising a varied workload? Do you enjoy working in a fast-paced environment where no two days are the same? If so, we're recruiting!Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply.An opportunity has arisen...

  • Sales Executive

    3 weeks ago

    Avonmouth, United Kingdom Travail Employment Group Full time

    Sales Executive £25,000 Plus commission OTE £35k annually, Permanent, 08:30am to 17:00pm, M-F, BS11 Avonmouth, Bristol, 29 days Holidays, Pension, Health and critical illness insurance, life assurance and parking A leading technology based business who are continuing their growth with the expansion in their sales team recruiting for a sales executive to...

  • Sales Executive

    2 weeks ago

    Avonmouth, United Kingdom Travail Employment Group Full time

    Sales Executive £25,000 Plus commission OTE £35k annually, Permanent, 08:30am to 17:00pm, M-F, BS11 Avonmouth, Bristol, 29 days Holidays, Pension, Health and critical illness insurance, life assurance and parking A leading technology based business who are continuing their growth with the expansion in their sales team recruiting for a sales executive to...

  • Sales Executive

    2 weeks ago

    Avonmouth, United Kingdom Travail Employment Group Full time

    Sales Executive £25,000 Plus commission OTE £35k annually, Permanent, 08:30am to 17:00pm, M-F, BS11 Avonmouth, Bristol, 29 days Holidays, Pension, Health and critical illness insurance, life assurance and parking A leading technology based business who are continuing their growth with the expansion in their sales team recruiting for a sales executive to...