Casework Support Officer

Good Afternoon,

I am currently representing Brent Council, who are offering an initial temporary contract for a period of 3-6 months with a view to be extended or offered a permanent position for the right candidate at a rate of £18.66 which is negotiable dependent upon experience.

We are looking for a Casework Support Officer this role will be: HA9 0FJ (Part time/18 Hours a week)

The right candidate will:

* This is a key role in helping the Council to deliver a high-quality complaints and casework service to customers and councillors.

* You will be responsible for logging and assigning casework (including complaints and member enquiries) to managers and officers across the Council.

* You will also be involved in carrying out quality checks of responses to ensure customers and councillors are provided with an adequate response.

* To this end, you will work with a great team in the Lax and Governance department logging and reviewing casework and responding to councillors and customers.

* You will work with colleagues in the team to provide support and guidance across the Council to enable departments to manage casework effectively and meet the associated performance standards. You will also work closely with the Leader’s Caseworker and provide cover when necessary.

We require the following:

* This is a key role in helping the Council to deliver a high-quality complaints and casework service to customers and councillors.

* You will be responsible for logging and assigning casework (including complaints and member enquiries) to managers and officers across the Council.

* You will also be involved in carrying out quality checks of responses to ensure customers and councillors are provided with an adequate response.

* To this end, you will work with a great team in the Lax and Governance department logging and reviewing casework and responding to councillors and customers.

* You will work with colleagues in the team to provide support and guidance across the Council to enable departments to manage casework effectively and meet the associated performance standards. You will also work closely with the Leader’s Caseworker and provide cover when necessary.

To discuss this opportunity further please send over an up-to-date CV and give me a call on (phone number removed)

If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee.

IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE.

Look forward to speaking with you soon