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General Election

4 months ago

City of Westminster, United Kingdom AKTON Resourcing Ltd Full time

General Election - Customer Service Advisor
Westminster
Full time: 36.00/hrs a week
£19/hr
Start date: ASAP

AKTON Recruitment is working closely with the local authorities and we are looking for a Cuso0tmer Service Advisor in the Westminster area to join their team as part of a short term contract to help out during the General Election period.

Short-Term Role Covering Electoral Services and General Queries for the General Election
Work location: Onsite in Victoria
Duration: 6 Weeks

Job Description:
We are seeking two individuals to provide high-quality customer service to both internal and external customers through various contact channels, including telephony, email, social media, and web chat.

Key Responsibilities:
* Deliver excellent customer service.
* Maintain and develop knowledge and skills to support first-contact resolution for customer inquiries.
* Actively participate as part of the Customer Service team to manage customer contact.
* Embrace continuous improvement initiatives to enhance the customer journey.

Essential
Experience:
* Proven experience in delivering excellent customer service.
* Experience in a fast-paced, target-driven environment, capable of meeting targets and deadlines under daily pressure.
* Experience in handling difficult customers and maintaining professionalism in resolving their concerns/meeting their needs.

Desirable

Experience:
* Experience working within the public sector.
* Experience in service delivery in a contact centre or customer-facing environment.
* Customer-focused with the ability to communicate effectively with stakeholders internally and externally.
* Well-developed questioning and listening skills, with the ability to communicate with empathy and clarity by phone and across digital platforms.
* Proficient in written and spoken English.
* Effective use of communication skills and reinforcement techniques to confirm understanding during non-facing customer interactions.
* Demonstrates patience and calmness when dealing with customer conflict and challenges.
* Ability to quickly understand and respond to customers' needs, showing empathy and understanding.
* Confident in using a range of digital platforms to resolve customer queries.
* Ability to use an appropriate tone of voice in all communications that reflect the organisation's brand.
* Good keyboard skills, accuracy, and attention to detail.
* Enthusiastic team player with a positive and flexible approach.
* Ability to acquire knowledge quickly and handle diverse inquiries of varying difficulty.

Qualifications: None specified
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If you are passionate about providing excellent customer service and are looking for a short-term role with a dynamic team, we would love to hear from you