IT Repair Technician

Our client are seeking an IT Repair and Build Technician to join their expanding team based in Portsmouth.

This is an onsite role based in Hilsea, Monday - Friday.

The IT Repair Technician will provide new and replacement laptops and manage the collection of leaver and faulty devices for site based and remote / home users. Reporting and auditing of stock, liaising with vendors for induced damages and quote generation. Imaging laptops to fulfil customer requirements and managing warranty claims.

Responsibilities:

Builds
Repairs
Lifecycle management
Logistics
Stock management
ServiceNow managementExperience & Skills:

Experience of providing excellent customer service
Troubleshooting experience
Experience using ITSM tools such as ServiceNow / Remedy would be desirable
Exposure to management of ticket queues and resolution
ServiceNow
An excellent troubleshooting mentality with the ability to visualise a problem or situation and think abstractly to solve it
Disciplined prioritisation, time management and scheduling abilities to complete tasks
Professional/flexible approach to work; ensuring punctuality, tidiness, and diligence with the aim to provide the customer with the best possible service.

Disclaimer:

This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission